Sr. Product Designer, Multi-Product Billing

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 26/05/2025

Location: Americas (Pacific Standard Time Preferred)

We’re hiring a Senior Product Designer to lead the design of Zapier’s pricing, packaging, and plan management experiences. You’ll join the Revenue Zone—the team responsible for helping customers explore plan options, start trials, understand their usage, and manage billing as they grow.

This is a high-impact role. The systems you design will influence how millions of users understand the value Zapier offers—and how they choose to pay for and scale with it. From free to enterprise, your work will shape the experience of evaluating plans, upgrading or downgrading, and managing spend with clarity and confidence.

You’ll report to Melinda Campbell, Director of Product Design for Growth & Revenue, and collaborate closely with product, engineering, finance, and go-to-market partners. This is a rare opportunity to design in a space where clarity, UX systems, and monetization strategy intersect.

If you’ve worked on complex billing flows or pricing UX—and want to bring clarity and usability to a critical part of Zapier’s customer experience—we’d love to hear from you.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

• You’ve designed for pricing, billing, or growth spaces. You have 8+ years of product design experience, ideally in B2B SaaS. You’ve worked on subscription models, pricing flows, usage management, or billing systems—and can speak to the tradeoffs involved. You bring a growth design mindset such, incorporating experimentation and iteration.

• You know how to balance UX, business logic, and technical feasibility. You’ve worked in systems where design impacts revenue and trust. You understand how plan decisions affect self-serve and enterprise users, and how to turn complexity into clarity.

• You bring structure, strategy, and ownership. You’ve led end-to-end projects—from ambiguous problem space to final UI. You ask the right questions, shape direction, and deliver high-quality work without waiting for someone else to define the process.

• You partner deeply across product and engineering. You’ve worked in close EPD trios. You negotiate tradeoffs, influence roadmaps, and build strong, collaborative relationships with PMs, engineers, and cross-functional partners.

• You use AI tools to work faster and smarter. You’re fluent in tools like Figma AI, v0, Cursor, or ChatGPT. You experiment with new workflows and share what you learn. You don’t just use AI—you use it to design better.
  

• Own the design for Zapier’s pricing and plan UX. You’ll lead design across pricing tables, trial mechanics, usage thresholds, upgrade/downgrade flows, and more.

• Translate business strategy into user-centered patterns. You’ll work closely with product, engineering, finance, support, and GTM to transform complex pricing models into clear purchase journeys to reduce decision fatigue for customers.

• Collaborate across product and engineering to ship high-impact work. You’ll partner with PMs to shape roadmaps, prototype quickly, and deliver valuable experiences—fast.

• Drive Monetization Through Research and Experimentation. Use customer research and data to uncover monetization opportunities and remove friction from revenue-generating flows. Break down business goals into clear, testable design hypotheses, and iterate quickly based on what you learn from users and performance metrics.

• Apply AI in your design process. You’ll use AI tools to accelerate exploration, prototyping, and storytelling, helping the team move faster without sacrificing quality.

• Elevate design quality across the Revenue Zone. You’ll help evolve patterns, communicate rationale clearly, and raise the bar for systems thinking and product storytelling.

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Compensation Range: $152K - $232.8K