Sr. Platform Solution Engineer (MANTL)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

Own the technical configuration and backend build of customer environments during implementation. You will translate business requirements into scalable system configurations aligned with best practices. You will also help build new processes and develop best practices for the PSE team.
You will partner closely with an Implementation Manager (IM), who leads the client-facing strategy and delivery, and an Activation Engineer (ACTI), who owns core integration engineering and technical connectivity. While the IM drives project execution and stakeholder alignment, and the ACTI manages integration development, you will focus on building and validating the system configurations that bring the implementation to life.

You will:

• Translate business requirements into scalable system configurations aligned with best practices

• Configure and deploy backend settings for financial institutions using tools such as JSON and Postman

• Design sustainable solutions that balance customer requests with platform guidelines and long-term stability

• Partner closely with Implementation Managers to ensure requirements are clearly understood and accurately executed

• Collaborate with Activation Engineers to ensure configurations align with core integration requirements and constraints

• Provide client-facing support when deep functional or technical expertise is required

• Configure and validate third-party integrations during implementation

• Collaborate with Product and Engineering to submit detailed enhancement requests and well-documented bug reports

• Test and validate new product functionality pre-GA to ensure quality and implementation readiness

• Maintain clear documentation of configuration decisions, constraints, and customer-specific setups

• Manage multiple concurrent implementations while maintaining strong attention to detail and quality

• Assist teammates in troubleshooting and resolving basic to moderate configuration issues

• Lead review sessions with other team members to apply learnings to existing best practices

What Success Looks Like

• Independently configure customer environments with minimal oversight

• Build increasing functional expertise across deposit account opening workflows and core variations

• Deliver clean, well-documented configurations that minimize rework and post-launch issues

• Identify potential configuration risks early and partner with IMs and ACTIs to mitigate them

• Demonstrate strong judgment in balancing customer requests with best practices

• Contribute thoughtful feedback to Product and Engineering that improves implementation scalability

• Develop a reputation internally as a reliable and detail-oriented technical partner

About You

• You are detail-oriented and enjoy building structured, well-designed system configurations

• You think systemically and understand how configuration decisions impact downstream workflows

• You take pride in doing things correctly and sustainably — not just quickly

• You are comfortable working behind the scenes while collaborating closely with client-facing and technical teammates

• You communicate clearly in writing, especially when documenting technical decisions

• You are organized and able to manage multiple priorities in a fast-paced environment

• You are curious about how systems work and motivated to deepen your understanding of functional nuances across different banking cores over time

We’re Looking For

• 5+ years of experience in technical implementation, solution engineering, or backend system configuration within enterprise SaaS

• Proficiency working with APIs and backend configuration tools (JSON, REST APIs, Postman)

• Ability to translate business requirements into technical system configurations

• Strong written documentation skills

• Ability to manage multiple concurrent projects effectively

• Experience partnering cross-functionally with Product, Engineering, Implementation, and technical delivery teams

• Ability to service as an escalation point for the team when issues arise

Preferred Qualifications

• Experience configuring or integrating with core banking systems or other regulated financial systems

• Knowledge of the bank or credit union deposit account opening and loans origination processes

• Experience testing new features or participating in pre-GA validation

• Familiarity with JIRA or similar ticketing systems

• Background in fintech or regulated financial services

The salary range for this position is: $126,000 - $140,000Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.