Sr. Partner Insights Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role

We are seeking a strategic and analytical Sr. Partner Insights Manager to lead insights, analytics, and operational excellence across our Partner Organization. In this role, you’ll combine data strategy, program management, and financial acumen to optimize Partner performance, strengthen channel operations, and ensure scalability within our SaaS CCaaS business.

You’ll collaborate closely with Partner Sales, Finance, Revenue Intelligence and Operations to manage key partner programs, including rebate accruals, payments, and ROI tracking, ensuring financial accuracy and alignment with business objectives.

Key Responsibilities

Partner Program Reporting and Analytics

• Develop and execute Partner program reporting and analytics to measure partner program performance against stated objectives, including regular reporting to Partner Program and Field leadership
• Track and report on Global and Regional partner performance, KPIs, and scorecards to track sales, revenue contribution, pipeline health, and customer adoption.
• Perform ad hoc analysis that will require capability to develop Salesforce
• Review, update, and monitor externally facing partner dashboards within the partner portal to ensure that partners have all relevant details to achieve and monitor their performance
• Partner with Finance, Revenue Intelligence, IT and Operations teams to ensure data integrity, governance, and alignment across systems.
• Deliver insights and recommendations that inform Partner strategy, program design, and market expansion.

Partner Program & Incentive Management

• Manage the operational framework for Partner programs, including segmentation, enablement tracking, and incentive structures.
• Oversee rebate accruals and payments, ensuring accurate calculation, tracking, and timely disbursement in alignment with Partner agreements and performance metrics.
• Collaborate with Finance to forecast rebate liabilities and ensure financial accuracy in accruals and reporting.
• Develop visibility into how partners use and utilize rebates / credits to provide leadership with understanding of the rebate / credit value to partners
• Evaluate program effectiveness and propose data-driven improvements to maximize partner engagement and ROI.
• Lead cross-functional execution of program launches, communications, and quarterly partner performance reviews.

Cross-Functional Collaboration

• Serve as the strategic link between Partner, Sales, IT, Operations and Revenue Intelligence teams to align on metrics, reporting standards, and Partner success criteria.
• Present actionable insights and program performance summaries to executive stakeholders.

Ad-Hoc Initiatives & Strategic Projects

• Lead and manage cross-functional, ad-hoc initiatives and special projects that support evolving Partner and business priorities while ensuring effective communication of progress across teams.
• Apply project management with best practices to scope, plan, and execute high-impact initiatives such as program pilots, operational improvements, or data optimization efforts.
• Provide project tracking, stakeholder updates, and post-launch evaluations to ensure business outcomes are achieved.

Qualifications

• 10+ years of experience in data analytics, partner operations, or program management within a SaaS or technology environment.
• Strong understanding of partner ecosystems, rebate/incentive programs, and GTM models in B2B or CCaaS.
• Proficiency in Excel, SFDC, Tableau, and strong data analysis skills.
• Proven experience managing rebate accruals, payment validation, and financial reconciliation.
• Strong analytical, organizational, and communication skills with a focus on driving actionable outcomes.
• Bachelor’s degree in Data Analytics, Finance, Business Administration, or related field (MBA or Master’s preferred).

Preferred Attributes

• Experience designing and managing rebate and incentive frameworks in SaaS or channel-led environments.
• Ability to bridge financial analytics with partner performance insights.
• Executive presence and strong storytelling abilities for senior-level reporting.
• Strategic thinker with an operational mindset and commitment to process excellence.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.