Sr. Office 365/M365 Administrator

About the Hiring TeamTencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.

What the Role Entails

1. M365 Platform Administration & Optimization

• Administer and optimize Exchange Online, Teams, SharePoint, OneDrive, and Power Platform for global users
• Configure and manage security/compliance controls: Conditional Access, DLP, RBAC, and sensitivity labels
• Troubleshoot hybrid environment issues (Azure AD Connect, Exchange Hybrid)

2. Tier 2/3 Technical Support

·       Resolve escalated complex technical issues: Mail flow disruptions (transport rules, connectors, spam filtering), Cross-system integration failures, Calendar synchronization conflicts across multiple systems.

·       Integrate Microsoft 365 with other enterprise applications.

• Conduct root cause analysis for recurring problems and implement permanent fixes
• Create bilingual documentation (English/Mandarin) for L1 support teams

3. Platform Governance & Reporting

• Monitor service health, performance metrics, and license utilization
• Generate executive reports on adoption trends and security risks
• Maintain disaster recovery plans with regional considerations
• Implemented Microsoft Purview solutions including DLP,  MIP, Content Search, eDiscovery, and Insider Risk Management, while enforcing data classification policies to ensure compliance with standards such as GDPR, HIPAA, ISO 27001, and others.

4. Cross-Regional Collaboration

• Partner with global teams to align M365 configurations with regional requirements
• Provide Mandarin-language support for troubleshooting and training
• Advise stakeholders on M365 best practices

Who We Look For

Mandatory:

• 5+ years administering enterprise M365 environments
• Expertise in:
  • Exchange Online/Teams/SharePoint
  • Azure AD (including hybrid setups)
  • PowerShell scripting for automation(must-have)
• Strong troubleshooting skills for M365 services

Preferred:

• Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
• SC-100: Microsoft Cybersecurity Architect
• SC-400: Administering Information Protection and Compliance in Microsoft 365
• Microsoft Certified: Security Operations Analyst Associate
• Microsoft Certified: Azure Fundamentals
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Experience with Power Platform (Power Apps/Automate)
• Knowledge of multi-regional compliance standards
• Fluent Mandarin (spoken and written) for technical collaboration

Location State(s)

US-California-Palo Alto

The expected base pay range for this position in the location(s) listed above is $110,160.00 to $255,600.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company’s 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee’s tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.