Lead talent acquisition strategy for technical and post-sales teams at Coupa. Manage recruiters, improve processes, and drive data-driven hiring practices.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Manager, Talent Acquisition - Services & Engineering at Coupa:
You will lead the talent acquisition strategy for Coupa’s technical and post-sales delivery teams across North America and LATAM. This dual-focus role acts as a strategic partner to both the Engineering leadership and the Customer Success ecosystem, ensuring we hire the specialized talent needed to deliver a world-class customer experience. Reporting to the VP, Global Talent Acquisition, you will manage a team of specialized recruiters to drive high-performance, data-driven hiring processes.
What You'll Do:
- Strategic Business Partnership: Act as a trusted consultant adn advisor to the Chief Customer Officer, Engineering VPs, and Directors to align talent strategies with long-term workforce planning and business goals.
- Technical Sourcing & Sourcing Strategy: Develop advanced sourcing strategies for critical Customer Success roles (CSMs, Product Experts), technical roles (Software Engineers, AI/ML) and talent mapping.
- Team Leadership & Coaching: Lead, mentor, and develop a high-performing team of recruiters, fostering a culture of accountability and professional growth.
- Full-Cycle Technical Recruiting: Oversee the end-to-end recruitment lifecycle for senior/principal engineers and R&D talent, including managing complex compensation negotiations for high-level technical talent.
- Process Improvement & Experience: Drive the end-to-end hiring process from sourcing to onboarding, ensuring a high-touch, best-in-class candidate experience.
- Data Literacy & Metrics: Utilize data-driven insights from GEM CRM and LeverATS systems to measure team performance, identify hiring trends, report on pipeline health, and inform executive decision-making.
- Operational Compliance: Ensure all recruiting processes across the Americas comply with relevant regional regulations and organizational standards.
What You Will Bring to Coupa:
- Experience: 8+ years of full-cycle recruitment experience in the software/tech industry, with specific expertise in Customer Success and Engineering roles and 5+ years in a leadership or managerial role.
- Domain Expertise: Deep understanding of Customer Success or Go-to-Market (GTM) roles combined with experience recruiting for software engineering skillsets.
- Strategic Thinking: Proven ability to map talent strategies to business goals and influence senior executive stakeholders.
- Tools: Expertise in Applicant Tracking Systems (Gem CRM/ Lever ATS preferred) and sourcing tools like Gem CRM AI Sourcing, Linkedin etc.
- Analytical Skills: Strong ability to use analytics and data to drive hiring decisions and optimize time-to-fill and quality of hire.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Gem Crm
Lever Ats
LinkedIn
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