Sr. Manager, Solutions Engineering

PandaDoc is seeking an experienced and strategic Senior Manager of Solutions Engineering to lead our Solutions Engineering team. As a leader of this critical function, you will be responsible for driving the strategy and execution of pre-sales for Solutions Engineers. This includes overseeing a group of 7 solutions engineers located across the US and EU. You will be accountable for shaping the future of how PandaDoc supports customers through technical expertise, integrations, and solutions.

As the Manager, you will have a strategic influence on shaping our solutions engineering processes, tools, and overall approach to delivering best-in-class solutions to our clients. Your role will be to coach, train, and upskill your team to produce strong results. The Solutions Engineer's responsibility should be to help our customers meet technical fit through a combination of effective communication, problem-solving, and technical expertise. You will foster a collaborative, innovative, and results-driven environment where your team can thrive and drive impactful outcomes for PandaDoc and its customers.

• Lead and mentor a diverse team of Solutions Engineers, setting clear goals and performance metrics to ensure successful customer outcomes.
• Develop and implement strategies to scale solutions engineering capabilities, including hiring, training, and professional development of the team.
• Collaborate with Sales, Product, and Engineering to ensure alignment between business needs and technical solutions.
• Transform the team of engineers to support revenue growth by building upon their communications, problem-solving, and technical skillset.
• Oversee the execution of complex pre-sales problems, integrations, and custom solutions for customers.
• Be able to work hands-on with customers and your Solutions Engineering team to provide sponsorship and problem-solving on deals.
• Drive technical excellence within the Solutions Engineering team, ensuring that team members are equipped with the skills and resources necessary to provide exceptional support to customers.
• Partner with the Sales team to provide technical expertise during the sales cycle, including conducting technical discovery sessions, solution presentations, and demonstrations.
• Develop and maintain strong relationships with key stakeholders, both internally and externally, to ensure a high level of customer satisfaction and success.
• Establish and refine internal processes to improve the efficiency and effectiveness of the Solutions Engineering team, including documentation, knowledge sharing, and best practices.
• Monitor industry trends, customer feedback, and competitor activities to inform product development and improve PandaDoc’s solution offerings.
• Provide regular reporting on team performance, customer success metrics, and other key performance indicators (KPIs) to senior leadership.
• Be an exceptional coach and leader - fostering collaboration, scalability, and providing a great place to work.
  

• 4+ years of experience in a technical leadership role, in a fast-paced, high-growth environment.
• Proven track record of leading and scaling high-performing technical teams, including managers and individual contributors.
• Strong technical background with experience in SaaS, document automation, or related fields.
• Excellent understanding of solution architecture, integrations, and the software development lifecycle.
• Ability to influence and collaborate with cross-functional teams, including Sales, Product, Engineering, and Customer Success.
  Strong problem-solving skills and the ability to think strategically while also executing tactically.
• Exceptional communication, leadership, and interpersonal skills.
• Experience in managing complex customer engagements, including technical sales support, solutioning, and post-sales implementation.
• Ability to thrive in a fast-paced, high-growth environment and adapt to shifting priorities.
  

• Experience with PandaDoc or similar document automation platforms.
• Familiarity with API-based integrations and advanced technical solutions.
  Strong background in enterprise software or cloud-based solutions.
• Experience with CPQ, CLM, and other document management tools. 

• Impact: Work on a product that makes a real difference for thousands of customers, driving business transformation.
• Growth: Join a fast-growing company with significant opportunities for personal and professional growth.
• Culture: Be part of a dynamic, innovative, and inclusive team that values collaboration and continuous improvement.

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. Our attainment of awards such as Best Workplace, Best StartUp Employer and a Stevie Award for Best Employers demonstrate our commitment to our culture.

Check out LinkedIn to learn more. 

Employees may be able to purchase company stock (or receive annual bonuses)

Employees (and their families) may enroll in the company's medical, dental, vision, short & long-term disability, life insurance, FSA and 401k plans. Employees will also receive 13.34+ hours of paid time off per month, 6 self-care days, birthday PTO day, and 10 company-paid holidays off per year