Sr. Manager, Quality Operations

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 
Job Title: Senior Manager, Quality Operations
Reports to: Director, Quality Operations
Location:  Remote (Goleta, CA or Portland, OR preferred)
Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington
The Role
The Senior Manager of Quality Operations is a supporting contact for product quality for all Deckers brands, products, global markets and operations team members. This team member is part of a newly created function, Global Quality Operations, focused on critical initiatives ensuring product quality is maintained and elevated during Decker’s Brands next growth phase.
This individual will be responsible for developing and optimizing tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration across Product Development, Factory, and Marketplace teams. This role will drive continuous improvement initiatives, ensuring that consumer feedback is integrated into quality strategies to elevate brand trust and product excellence.
While this role is part of the Global Quality Operations organization, it is also part of a globally unified quality organization (made up of Development, Sourcing, Operations, and Distribution teammates), constantly striving to represent the voice of the customer, balancing product excellence demand with manufacturing efficiencies to meet the consumer need.
This role is ideal for a strategic and data-driven quality leader who thrives on building innovative solutions that enhance product excellence and consumer satisfaction.
We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Your Impact
The primary functions of this role, include but are not limited to:
1. Quality Issue Management
Develop and implement scalable tools and processes for tracking, analyzing, and resolving product quality issues.
Partner with cross-functional teams to ensure effective communication, timely resolution, and clear accountability.
Lead project management and root cause analysis efforts, driving corrective and preventive actions across the value chain
2. Performance Measurement and KPI Development
Define/refine consumer-centric quality performance indicators to drive upstream calibration/improvements across Development, Manufacturing, and the Marketplace.
Establish real-time dashboards and reporting frameworks that provide actionable insights for leadership. Help answer the question “How do our consumers feel about our product quality?”
Collaborate with stakeholders to ensure KPIs drive meaningful quality improvements and business impact.
3. Consumer-Centric Quality Advocacy
Develop mechanisms to capture and analyze consumer sentiment related to product quality.
Synthesize consumer insights into tangible quality improvements, working closely with design, development, and sourcing teams.
Amplify the consumer’s voice within the organization to proactively address quality concerns and enhance product delight.
4. Process Optimization & Continuous Improvement
Identify inefficiencies in current quality operations and implement best-in-class solutions to enhance agility and responsiveness.
Leverage data analytics, AI, and digital tools to drive predictive quality management.
Foster a culture of continuous improvement by embedding quality excellence within cross-functional teams.
5. Cross-Functional Collaboration
Serve as a team member of Global Quality and foster an environment of effective teamwork and collaboration in service of the consumer
Provide analysis/insights to senior leadership on quality trends, risks, and opportunities to inform strategy development
Fostering a high-performance, data-driven quality culture.
Who You Are
Capable of building processes, tools, frameworks, and dashboards from scratch.
Organized project manager capable of prioritizing multiple competing priorities under pressure.
Customer and consumer centric; consumer first mindset
Innovative in ways of collecting/analyzing/visualizing data to support compelling storytelling
Team-centric: demonstrates behaviors that build team cohesion
We’d love to hear from people with
Bachelor’s Degree in Engineering, Supply Chain, Business, Data Science or a related field.
10+ years of experience in Quality Operations, Product Integrity, or Manufacturing within the footwear, apparel, accessories, or home industries.
Strong expertise in quality management systems, issue resolution frameworks, and KPI development.
Proven track record in leveraging consumer insights to drive quality improvements.
Proficient in understanding global compliance demands.
Proficient in understanding quality audit processes and approaches
Experience with data analytics, digital tools, and process automation in quality operations.
Excellent stakeholder management and communication skills.
Ability to thrive in a fast-paced, cross-functional environment with global partners.
Knowledge of Six Sigma, Lean Manufacturing, Project Management, or other quality methodologies.
Experience working with global supply chains and manufacturing partners.
Proficiency in Power BI, Tableau, or similar analytics tools.
Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities
What We'll Give You –
Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
$160,000 - $170,000
The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.