Sr. Manager, QS Change Management

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

We are seeking a highly experienced and motivated Quality Systems Senior Manager with a strong emphasis on change management and enterprise quality leadership to join our Global Quality Systems team. This role will be instrumental in creating, operationalizing, and maintaining a best-in-class quality system across the Hims & Hers network.

The Sr. Manager will own the change management program globally, leading its design, rollout, and continuous improvement across multiple sites. This individual will not only manage the processes but also serve as a strategic partner to leadership, ensuring compliance, product quality, and business continuity while driving a culture of quality excellence.

This position is remote, with travel required to sites to support implementation and sustainment of quality processes.

Change Management Leadership

• Serve as the global owner and subject matter expert (SME) for the end-to-end change control process within the Quality Management System (QMS).

• Design, implement, and continuously enhance robust change management procedures aligned with regulatory requirements (FDA, EMA, USP, ISO, ICH).

• Lead and facilitate Change Review Boards (CRB) at the enterprise and site levels, ensuring timely, risk-based decision-making.

• Partner cross-functionally with R&D, Operations, Legal, Site Quality, and Supply Chain to ensure seamless integration of changes into operations.

• Assess the impact of changes on product quality, compliance, and business continuity, mitigating risks proactively.

• Develop and deliver enterprise-wide training on change management best practices and related quality system topics.

Quality Systems Leadership

• Provide strategic oversight and leadership in designing, implementing, and sustaining key quality systems (CAPA, deviations, audits, document control, training, etc.).

• Lead quality improvement initiatives focused on system optimization, risk mitigation, and digital transformation of QMS tools.

• Represent Quality Systems in executive governance forums and external regulatory inspections.

• Establish global quality metrics and KPIs; monitor performance and implement strategies for continuous improvement.

Act as a mentor and coach, building a high-performing quality systems team and embedding a culture of accountability and compliance.

• Bachelor’s degree in life sciences, engineering, or related field; Master’s degree preferred.

• 8–10+ years of progressive experience in quality systems within regulated industries (pharmaceutical, biotech, medical device).

• 4–5+ years of leadership experience managing cross-functional or global quality initiatives.

• Deep expertise in change management frameworks and enterprise QMS deployment.

• Proven success in regulatory inspections (FDA, EMA, ISO) and inspection readiness activities.

• Strong knowledge of global GxP requirements (21 CFR Part 11, USP, ISO 13485, ICH Q10, etc.).

• Excellent project management and organizational skills with the ability to lead multiple, complex programs simultaneously.

• Strong executive presence with the ability to influence senior stakeholders and decision-makers.

• Track record of mentoring, coaching, and building high-performing teams.

• Professional certifications such as ASQ CQE, CQA, PMP, or Lean Six Sigma Black Belt preferred

• Experience with quality systems software platforms (Veeva, MasterControl, TrackWise) preferred

• Demonstrated ability to scale QMS processes in high-growth or multi-site organizations.

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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