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The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
We're looking for a strategic and experienced Sr. Manager to lead our Professional Services Program Delivery team. In this role, you'll be responsible for driving project management excellence across the Professional Services organization, directly leading a team of project and program managers, and implementing improvements that enable exceptional customer outcomes at scale. You'll partner with senior leadership to enhance our delivery capabilities while ensuring consistent, high-quality execution across our customer portfolio.
About the RoleThe Sr. Manager, Professional Services Program Delivery will provide leadership for our Program Delivery team, directly managing project and program managers and ensuring excellence in project delivery across all customer engagements. This role requires a strategic thinker who can balance operational excellence with continuous improvement, while building and developing a high-performing team that delivers exceptional value to our customers.
What You'll Do- Define and execute strategies for Professional Services program delivery, establishing frameworks, methodologies, and best practices that drive consistency and continuous improvement across the team
- Directly lead and develop a team of project and program managers, providing coaching, mentorship, and performance management while fostering a culture of excellence, collaboration, and professional growth
- Oversee a significant portfolio of Professional Services customer projects, ensuring alignment with business objectives, optimal resource utilization, and exceptional delivery outcomes that drive customer success and revenue growth
- Partner with leadership across Professional Services, Sales, Product, and Engineering to align delivery capabilities with business strategy and identify opportunities for service expansion
- Establish and monitor key performance indicators (KPIs) and metrics to measure delivery effectiveness, customer satisfaction, and team performance, using data-driven insights to drive decisions and operational improvements
- Implement resource management strategies in partnership with PS Operations and technical leadership, optimizing talent deployment, capacity planning, and skill development within your team
- Lead risk management initiatives by establishing proactive identification and mitigation practices that protect customer relationships, project outcomes, and organizational reputation
- Drive clear communication and stakeholder management, representing Program Delivery in cross-functional discussions and ensuring transparency across organizational levels
- Champion innovation in delivery methodologies, tools, and processes, staying current with industry trends and best practices in Professional Services delivery
- Build strong partnerships with customers and serve as an escalation point for complex delivery challenges, ensuring resolution and continuous improvement
- A Bachelor's degree in Business, Administration, or a related field (Master's degree preferred)
- A minimum of five years of experience in a leadership position, with direct people management responsibility
- Strong expertise in DevOps, cloud technologies, and software delivery methodologies with proven ability to translate technical concepts into business value
- A minimum of eight years of experience in the technology services or professional services industry
- Project Management Professional (PMP) Certification or equivalent advanced certification (required)
- Proven track record of building and leading high-performing delivery teams in growth-oriented environments
- Demonstrated experience implementing initiatives that drive team performance and measurable business outcomes
- Strong communication and influencing skills with ability to present to senior stakeholders
- Financial acumen with experience managing budgets and resource optimization
- Experience implementing and scaling project management methodologies, tools, and governance frameworks
- Ability to thrive in ambiguity and drive results in a fast-paced, rapidly changing environment
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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