Sr Manager, Organizational Change Management - IT Platforms

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

Mattel’s Global Technology Organization (GTO) is modernizing and transforming its IT platforms, processes and skills. We are a catalyst to change Mattel into an IP-driven, high-performing toy company by being a business-focused technology partner. Mattel’s GTO is seeking a Senior Manager Organizational Change Management to lead the organizational change management function for large, global programs with an 9,000+ user base across North America, APAC, EMEA, and LATAM.

Job Description

The Opportunity:

The successful candidate will have the ability to deeply understand the strategic business need and impact for larger programs and be able to create a highly-effective engagement, business readiness, and adoption plan to ensure the expected business case is achieved. This includes working successfully across complex projects, including multiple business units, regions and languages.

Stakeholder engagement:

• Conduct stakeholder interviews, analyze needs and synthesizing findings, manage stakeholder expectations and engagement
• Change Impact Assessments: Identify biggest changes for end user groups to be used as an input to other OCM deliverables  
• Develop executable readiness plans so the business
• Resistance Management: Identification of pockets of resistance and strategies to manage and mitigate 
• Map current roles and processes, collaborate with delivery team to shape new roles and processes, and engage stakeholders to communicate how future roles and processes will be impacted 
• Effectively engage senior leaders as sponsors of change
• Establish agents of change networks and identify super users to leverage adoption across the organization
• Manage risk in a quantitative, data driven way   

Communication: 

• Create relationships to drive two-way communication between GTO and business partners 
• Tailor change management approaches and communications for each program globally—understand and adapt to regional segmentation and language needs
• Work with GTO executive leadership and OCM Director to ensure that global messaging of GTO initiatives is appropriately communicated and marketed to the Mattel organization

Training: 

• Devise, design and create curriculum content for training needs which are typically custom content for a global business audience 
• Schedule, coordinate and oversee training provided by internal and external partners 
• Report metrics on training and adoption to effectively measure effectiveness of training campaigns and rollouts.
• Maintain and update training content library via all learning channels, including, but not limited to dedicated SharePoint sites, LMS, self-paced learning portals, video, podcasts, events

Program Leadership: 

• Project management and leadership of OCM activities
• Partner with OCM Director and program leadership to confirm OCM resourcing needs
• Partner with business leadership, key leaders, and team members in the GTO provide the thought leadership and change management guidance to enable organizational readiness and execution toward sustained transformational change 
• Identify change risks and develop mitigation strategies that lead to successful adoption and positive ROI
• Drive and support multiple culturally appropriate events with global team

Adhere to OCM Center of Excellence Methodology:

• Adhere to and provide input to the OCM Center of Excellence methodology
• Apply lessons learned to continuously improve GTO’s approach to OCM

Qualifications

What We’re Looking For:

• BA/BS required 

• 8+ years of experience leading organizational change management teams on large scale IT system implementations and complex projects 

• Experience with executing OCM for large programs across multiple business units and locations 

• Strong experience using change management tools and methodologies 

• Manage a high degree of change in a fast paced, complex, and demanding environment

• Ability to establish and maintain credibility, and work effectively with all levels of the enterprise 

• Demonstrated project management skills that meet projected deadline, budget, and results 

• Proficiency with MS Office tools  

• Background in managing multiple concurrent projects 

• Experience building and managing teams 

• Strong business acumen with experience managing various stakeholder groups (e.g. global/regional stakeholders, executive stakeholders, vendors, etc.) 

• Global experience preferred 

• Expertise in using digital communications channels 

• Strong written and verbal communication skills

• Willingness to work occasional extended hours and weekends, travel, as needed

 
The annual base salary range for this position is between $165,000 and $200,000
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights