Sr. Manager, Media Solutions

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

Reporting to the Director of Commerce Media, the Senior Manager of Media Solutions plays a critical role in driving operational excellence across both the Cars Commerce Media Network and Dealer Inspire Media Solutions. This individual will lead the end-to-end internal process by which sold media products are validated, processed, and routed through the business for delivery. This includes leading teams and processes that ensure contracts are compliant, records are accurate, workflows are aligned with platform capabilities, and all requirements are met for successful activation, billing, and business reporting. As a key operational leader, this role is responsible for managing and enhancing business processes across multiple product lines. The Senior Manager will work closely with Sales, Marketing Services, Commerce Media, CRM, Product, and Finance teams to ensure seamless execution and continuous improvement. This position also includes direct leadership of a team of media operations specialists and business ownership of the development and optimization of the media fulfillment tech stack, in partnership with Product.

Responsibilities

• Design, document, and execute end-to-end workflows that move media products from sale through fulfillment, billing, and reporting, ensuring accuracy and timely delivery across the Cars Commerce Media Network and Dealer Inspire Media solutions

• Partner cross-functionally with Sales, Marketing Services, Commerce Media, CRM, Product, and Finance to translate business requirements into clear operational processes and remove friction points.

• Manage and mentor a team of media operations specialists, fostering a high-performance culture grounded in accountability, transparency, and continuous development.

• Intimately involved in the development and ongoing enhancement of the media fulfillment technology stack, ensuring systems are scalable, efficient, and integrated with broader business tools.

• Audit and map current business workflows to identify bottlenecks, recommend process automation opportunities, and implement standardized procedures across teams.

• Resolve operational roadblocks by mediating cross-functional issues, documenting root causes, and implementing corrective processes to prevent recurrence.

• Lead operational readiness for new initiatives, including process rollout, communication planning, and stakeholder alignment.

• Ensure operational processes are well-documented and adhere to internal controls, regulatory standards, and company policies.

• Lead end-to-end projects to resolve operational inefficiencies, driving measurable improvements in speed, accuracy, and internal teams satisfaction

• Oversee team deliverables for monthly compliance audits to verify that media product activations, cancellations, and billing are accurately aligned with business requirements and platform delivery standards.

• Maintain familiarity with SOX compliance requirements related to media products, ensuring team processes and deliverables adhere to established controls and audit standards.

• Ownership of contract quality assurance processes, record processing workflows, and seamless handoffs between Sales, Media, Sales Reporting, and Finance teams to ensure accuracy, efficiency, and alignment across functions.

• Serve as the liaison to address and resolve questions or issues related to the selling, onboarding, fulfillment, or billing of the media product suite, ensuring clear communication and alignment across stakeholders.

• Expertise in availability-based media products to support sales and contracting enablement, as well as in usage-based billing models to ensure accurate invoicing and revenue recognition.

• Leverages strong Salesforce expertise in records, workflows, and reporting to translate business needs into enhancement requests, execute and document user testing, and diagnose/troubleshoot system issues.

Preferred Skills

• Experience building or scaling media operations infrastructure or fulfillment tech stacks

• Ability to navigate and resolve conflict, build consensus, and maintain positive working relationships in cross-functional teams

• Highly organized with a strong attention to detail, balanced with the ability to think strategically and manage ambiguity

• Strong conflict resolution skills and the ability to manage competing priorities with diplomacy

• Background in change management, enablement, or go-to-market readiness

• Ability to attract, retain, and develop top operational talent in a high-growth environment

Qualifications

• 8+ years in media operations, marketing operations, ad tech, or a related field

• 3+ years of people management experience with a proven ability to lead and develop high-performing teams

• Demonstrated success managing cross-functional initiatives in a fast-paced, matrixed organization

• Strong working knowledge of digital media products and fulfillment processes (e.g., display, video,

• Proficient in spreadsheet tools (e.g., Microsoft Excel, Google Sheets) to gather, organize, and analyze large, complex sets of data

• Experience with CRM and workflow systems (e.g. Salesforce, Jira, Asana, or similar tools)

• Excellent written and verbal communication skills, with the ability to influence across functions and levels

• Comfort with making firm decisions where unknowns and multiple paths forward exist; conviction in owning and championing these decisions

• Bachelor's degree in Marketing, Business, Communications, or a related field

#LI-Remote #LI-EJ

Salary Range

$118,600.00-148,250.00

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.