The Role
The Sr. Manager, License Management Operations & Lead Development is responsible for directly managing a team of Lead Development Analysts while overseeing operational reporting and performance analysis across the License Management organization.
This role will ensure the assigned analyst team consistently delivers accurate, well-researched, and sales-ready opportunities. The Manager will also provide the Vice President of License Management with reliable reporting, forecasts, and insights into the performance of the Lead Development, License Management, and License Audit teams.
Responsibilities
Lead Development Team Management
- Directly manage, coach, and develop a team of Lead Development Analysts.
- Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
- Monitor analyst output, lead-processing times, backlog levels, quality, and acceptance rates.
- Balance workloads and priorities based on lead volume, backlog, and available team capacity.
- Ensure analysts consistently follow established lead-development, evidence, qualification, and sales-readiness standards.
- Identify individual and team performance barriers and provide the support, training, or corrective direction needed to improve results.
License Management Operations & Reporting
- Create and maintain dashboards for the LeadDiscovery,License Management, and License Audit teams.
- Track key operational metrics, including productivity, throughput, backlog, aging, quality, pipeline contribution, audit progression, and outcomes.
- Produce recurring performance reports for the Vice President of License Management.
- Develop trend reports that compare historical performance, identify changes in efficiency, and highlight emerging risks or opportunities.
- Create forecasts for team output, lead-processing capacity, backlog levels, audit activity, and expected performance.
- Track and maintain visibility into the License Audit process, including audit stages, aging, outcomes, and process changes.
- Analyze operational data to identify blind spots, reporting gaps, bottlenecks, capacity constraints, and areas requiring additional attention.
- Maintain consistent metric definitions, reporting methods, and data standards across the License Management organization.
Requirements
- 4–7 years of experience in business operations, sales operations, lead generation, analytics, quality assurance, or a related field.
- 2–4 or more years of direct people-management experience.
- Demonstrated experience managing teams with measurable productivity and quality expectations.
- Experience creating dashboards, operational reports, trend analyses, and performance forecasts.
- Ability to identify patterns, reporting gaps, bottlenecks, and root causes within operational data.
- Experience using CRM systems, preferably Salesforce.
- Strong proficiency with Excel or similar analytical tools.
- Strong written and verbal communication skills, including the ability to explain data clearly to leadership.
- High attention to detail and commitment to reporting accuracy.
Preferred Qualifications
- Experience with business-intelligence or data-visualization tools.
- Familiarity with open-source software, software licensing, AGPL, or license-audit processes.
- Experience with lead qualification, research validation, or sales-development workflows.
- Experience connecting operational metrics to pipeline and revenue outcomes.
Benefits
- Competitive salary commensurate with experience and qualifications.
- A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- Annual recurring WFH allowance for you to purchase items you need for your home office.
- Ongoing support for learning development so you can master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace where we all learn from each other.
- Excellent work-life balance with a flexible remote work environment
Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.
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