Sr. Manager, Legal Technology

• Support execution of the operational roadmap for Legal Technology platforms (CLM, Workflows, Legal Tracker, DocuSign), driving day-to-day business requirements and process documentation. 

• Contributes and helps drive business and legal operating transformation 

• Gather and document business requirements from legal and business stakeholders; translate them into user stories, workflow diagrams, and acceptance criteria for the technical/IT team. 

• Coordinate and execute user acceptance testing (UAT) for system implementations and enhancements, tracking defects and confirming business readiness for go-live. 

• Design and maintain end-user training materials, job aids, and onboarding content for legal system users; deliver training sessions and office hours. 

• Support change management activities for system rollouts — communications, stakeholder readiness, adoption tracking, and feedback loops. 

• Monitor system usage and adoption metrics; identify friction points and recommend process or workflow improvements to the Director. 

• Triage and manage support requests and business-side escalations, coordinating with the technical team on root-cause resolution. 

• Maintain process documentation, SOPs, and workflow maps for legal systems, keeping them current as processes evolve. 

• Support governance and audit-readiness activities, including access/entitlement reviews and compliance-related workflow checks (e.g., signature authority, entity screening). 

• Assist in evaluating AI-assisted workflow outputs (e.g., contract review, document extraction) against defined quality thresholds, escalating issues to the Director. 

• Coordinate with vendor and implementation partner teams on business-side deliverables, timelines, and issue resolution. 

• Prepare status updates, adoption dashboards, and reporting inputs for Director and stakeholder review. 

• Partner with Compliance, IT, and other Legal Operations team members to align on dependencies and shared priorities for system changes. 

Qualifications 

• Bachelor's degree in Business Administration, Legal Studies, Operations, or a related field — or equivalent practical experience. 

• 6 years of experience in legal operations, business analysis, or system implementation (business/functional side) within corporate legal, compliance, or enterprise environments. 

• Experience with business requirements gathering, process mapping, and UAT for enterprise system implementations. 

• Exposure to legal technology platforms (CLM, matter management/eBilling, or comparable) as a business user or requirements contributor. 

• Strong communication skills; experience creating end-user documentation and delivering training to non-technical audiences. 

• Comfortable working with data and reporting outputs (e.g., dashboards, adoption metrics) without requiring hands-on SQL or scripting. 

• Familiarity with eSignature platforms (DocuSign preferred) from a business process standpoint. 

• Detail-oriented with strong organizational skills; able to manage multiple workstreams and stakeholder groups simultaneously. 

• Collaborative team player comfortable working alongside technical teams and vendor/consulting partners. 

• Comfort with ambiguity and change; adaptable in evolving environments. 

• Experience working in Agile or hybrid delivery models from a business stakeholder role (backlog input, UAT, sprint participation) is a plus.