Sr Manager- IT Infrastructure, Ops

The Senior Manager IT Infrastructure, Operations, leads a team of infrastructure engineers and oversees the IT infrastructure operations support for Penumbra employees. This includes implementation and operations management and support of a hybrid infrastructure environment spanning on-premises data centers, private and public cloud services. Define and develop technical architecture, designs, and standards; provide level three engineering support for complex and recurring issues; provides technical vision and thought leadership regarding long term deployments of infrastructure and cloud technologies. 

·         Select, manage, train, and develop staff. Establish objectives and assignments and provide ongoing feedback through performance reviews and development plans.

·         Develop a high-performance team to support and enhance IT Infrastructure and Operations Services with clear and concise goals and objectives.

·         Lead and develop a high-performing IT Infrastructure & Operations team with clear operational objectives, performance metrics, and service delivery targets.

·         Maintain and execute a forward-looking 3-year infrastructure roadmap that supports current technologies and prepares for emerging trends and upgrades.

·         Collaborate closely with business and application teams to align infrastructure capabilities with upcoming initiatives, ensuring timely and reliable operational support.

·         Establish and continuously refine operational policies, standards, and procedures for infrastructure services to ensure compliance and efficiency.

·         Oversee and coordinate vulnerability management and patching cycles across systems, networks, and applications to maintain operational integrity and minimize risk.

·         Monitor and optimize enterprise operations platforms, forecasting capacity needs and identifying cost-reduction and system consolidation opportunities.

·         Implement enterprise-wide monitoring solutions to proactively detect, diagnose, and resolve performance and capacity issues, minimizing Mean Time to Repair (MTTR).

·         Ensure the operational security and resilience of the infrastructure stack, including Network, Office 365, Windows, SQL, and cloud platforms.

·         Develop and maintain tools to support IT Operations in incident detection, triage, and resolution. Drive automation of routine tasks and ensure operational tooling remains effective.

·         Empower the operations team to lead outage response and recovery, own incident resolution processes, and ensure thorough root cause analysis and remediation.

·         Optimize IT tools and operational solutions to drive cost-effectiveness, scalability, and reliability across services.

·         Lead infrastructure project planning and execution, proactively tracking milestones, addressing risks, and ensuring delivery within scope and budget.

·         Define and enforce governance frameworks for infrastructure programs, maintaining alignment with corporate standards and ensuring seamless integration across systems.

·         Oversee the operational rollout of new products and services, coordinating resource allocation across internal and external stakeholders for seamless delivery.

·         Manage change communications and operational outcomes with a focus on minimizing disruption and enhancing user experience.

·         Deliver concise and actionable program-level reports to senior leadership, highlighting operational performance, risks, and key deliverables.

·         Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

·         Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

·         Ensure other members of the department follow the QMS, regulations, standards, and procedures.

·         Perform other work-related duties as assigned

Minimum education and experience: 

·         Bachelor’s degree in computer science, Engineering or related field with 10+ years’ experience or equivalent combination of education and experience

Additional qualifications:                  

·         10+ years’ experience managing IT infrastructure, security, or network environments is preferred

·         Proven experience in building and leading a global infrastructure operations team, managing both people and technology.

·         Demonstrated ability to manage and prioritize multiple projects, problems, and issues.

·         Excellent organizational and problem-solving skills. Ability to effectively deal with ambiguity and assignments that require strategic thinking with minimal direction.

·         Strong program/project management skills; PMP certification a plus.

·         Strong hands-on experience in deploying and managing highly available and reliable WIFI, LAN, WAN, VPN and Network security technology solutions.

·         Strong knowledge of Microsoft Server Stack, Linux, Azure, Office 365, and VMware. 

·         Experience in managing cloud infrastructure and security with an Architect level certification is a PLUS. Regular testing of High Availability mechanisms is crucial to ensure they function correctly.

·         Experience in implementing Infrastructure as a Code, Configuration management, DevOps and other automation is desired.

·         Excellent oral and written communication skills, strong interpersonal and teamwork skills 

·         Proficient in engaging with senior management or executive levels on functional, divisional, and customer-related matters.

·         Demonstrates the ability to influence others' perspectives or gain acceptance without compromising relationships.

•A collaborative teamwork environment where learning is constant, and performance is rewarded.

•The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.

•A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

 

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.

 

If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.

 

For additional information on Penumbra’s commitment to being an equal opportunity employer, please see Penumbra's AAP Policy Statement.