Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Adobe is dedicated to transforming the world through digital experiences. Adobe's Ultimate Success team seeks innovative methods to engage our customers, from driving the initial launch of new technologies to realizing their expected value and expanding the partnership. This role will focus on driving customer engagement at scale and fostering meaningful interactions with our customers throughout their entire journey. The evolution of Ultimate Success supports customers through new engagement models and methodologies during their partnership with Adobe.
This is a high-impact leadership role for someone passionate about operational excellence, customer value, and building empowered teams that deliver results at scale. We’re looking for a forward-thinking Senior Manager to lead a results-driven team committed to delivering outstanding customer outcomes. This role requires a strategic leader who can define and implement scalable engagement strategies, mentor cross-functional teams, and drive operational excellence through data-informed decision-making and continuous improvement.
What You’ll Do
Mentor and grow a diverse team of Field Engineers, including Technical Architects, Consultants, Data Engineers, and Project Leads who are passionate about engaging customers to drive quantifiable measurable outcomes, fostering a culture of innovation, collaboration, and continuous learning
Drive scalable service delivery through refined methodologies, automation, and tooling. Collaborate cross-functionally to elevate delivery quality with a focus on operational excellence, capability building, and alignment with sales, product, and consulting to ensure consistent, high-impact customer outcomes driving product adoption and value realization for Adobe customers.
Empower teams that serve as strategic advisors to Adobe’s named account teams, ensuring high-quality solution delivery and driving adoption and optimization. Champion customer-centric delivery models and thought leadership to elevate customer outcomes.
Support the execution and improvement of engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience products.
Attract, recruit, inspire and retain the best talent
Champion data-informed decision-making to optimize customer interactions and outcomes.
What You Need to Succeed
7–10 years of people leadership experience within technical teams , with a strong track record in scaling Software or SaaS organizations for Enterprise customers. Experienced in customer delivery teams, professional Services or customer success.
Strong and proven record of successfully leading customer relationships centered around technical projects and strong commercial partnerships
Be an inspiring leader and shown success in large-scale transformations. Strong change agent
Self-motivated, accountable, and passionate about exceeding customer expectations
Exceptional organizational, presentation, and communication skills both verbal and written in English
Superior communication and social skills. Ability to successfully convey sophisticated ideas and influence customers and colleagues at an executive level
Strong analytical skills to review the health of your business and translate insights into actionable plans.
Superb organizational skills to lead cross-functional teams
Ability to collaborate with other senior executives to achieve shared business objectives
Ability to acquire knowledge of new products in the martech field of measurement, audiences, and personalization; and constructively engage with product leadership to help shape the product roadmap
Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners.
Possible travel up to 30%
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
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