Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Primary Function:
Zoro is seeking a Senior Manager of Analytics to join our analytics team with the mission to transform Zoro’s customer interaction data into actionable insights. The ideal candidate will have a wealth of experience in managing an analytics function at a sizable ecommerce organization. This position will be responsible for developing and managing a team of digital analytics professionals and creating an analytical roadmap to continue Zoro’s pursuit of a best in class analytics organization. The Sr Manager is the platform owner for Google Analytics, so a detailed understanding of the data flow from a data layer to a tag management system to a digital analytics tool is critical for success in this role.
Duties and Responsibilities:
- Lead and develop a team of digital analysts and analytics managers in data collection and analysis best practices.
- Become the Zoro subject matter expert in digital analytics. Stay abreast of new trends in customer privacy and continually develop new programs and solutions to continually advance our capabilities.
- Manage relationships with internal business partners and external vendors, ensuring high-quality service delivery.
- Work with database tools or scripting languages to process, report on, and draw business and marketing insights from a variety of datasets.
- Develop and perform quality checks on data for both ad hoc and ongoing processes. Monitor and maintain these automated processes.
- Proactively investigate traffic, conversion, and performance trends using customer transaction and digital analytics data, creating and maintaining reports, dashboards, and presentations explaining findings and recommendations.
- Manage and consult on website tag implementations, partnering with business teams, developers and analytics engineers to oversee the end to end data process, including requirements gathering, tag implementation, and tag QA.
- Research best practices in data analysis, reporting, data visualization, and statistical analysis; incorporate them into everyday work, and share with the wider business teams.
- Design and execute geo-testing initiatives, assessing the impact of brand campaigns in specific geographical locations to measure incremental lift and optimize marketing strategies.
- Utilize machine learning techniques to improve demand prediction, customer segmentation, and resource allocation.
- Utilize predictive models to forecast customer behavior, sales trends, and marketing performance, helping drive data-informed business decisions.
Qualifications:
- Bachelor’s degree in computer science, mathematics, analytics, economics, or similar and 5+ years of work experience.
- At least 2 years experience managing a team of developers and/or analysts.
- Strong communication skills, problem-solving ability, and data management and analytic methods.
- Excellent understanding of business complexity and project interdependencies.
- Intellectual curiosity and the ability to question thought partners across functional areas.
- Expertise in Google Analytics (or Adobe Analytics), SQL (Python preferred), and creating automated reporting solutions.
- Ability to quickly troubleshoot problems that may arise in work products.
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
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