Sr. Managed Services Engineer | Microsoft Stack (Remote)

JOB SUMMARY:

Reporting to the Cloud & Infrastructure Service Manager, the Senior Managed Services Engineer will troubleshoot, analyze, and maintain the IT infrastructure of client environments. Identifies, researches, and resolves technical problems.  Maintains documentation of client networks and systems.  Research to learn current concepts, best practices, and procedures aligned to technical expertise.  Serves as a mentor for junior level engineers. Will work to grow their skillsets, confirm their planned procedures, and serve as an escalation resource. Will be tightly integrated with the entire Managed Services team and be a contributing member to all solutions delivered by Managed Services.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Design, implement, and manage Microsoft and Azure based environments.
• Server Operating Systems support and troubleshooting.
• Configure and troubleshoot email systems, such as Microsoft Exchange and Microsoft 365.
• Develop and maintain PowerShell scripts for automation of system tasks and management of Microsoft environments.
• Collaborate with other IT team members and departments to support business initiatives and projects.
• Provide technical support and assistance, including troubleshooting hardware and software issues.
• Document system configurations, procedures, and troubleshooting steps.
• Will act as an escalation point for Level 1 and Level 2 Managed Services team members to deliver technical outcomes via Service Requests or Incident Response
• Participate in after-hours migrations, upgrades, troubleshooting, and/or on-call availability as needed to support client needs
• Identify, diagnose, and resolve client problems in a timely fashion.
• Assist with reporting and recommendations for Managed Services clients
• Interface with third party vendors as liaison between client and vendor
• Provide post implementation support for Trace3 Professional Services teams
• Build client relationships through exceptional customer service
• Stay current with industry trends, new Microsoft and Azure technologies, and best practices for system administration.
• Maintain specialization roles as needed by TRACE3.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
• Minimum of 7 years of experience in Microsoft systems administration or engineering role.
• Strong expertise in Windows Server operating systems (2019, 2022 and 2025).
• Strong expertise supporting Azure tenants.
• Proficiency in PowerShell scripting for automation and system management.
• Knowledge of virtualization technologies (Hyper-V, VMware, Nutanix) and storage solutions.
• Familiarity with backup and disaster recovery solutions (e.g., Veeam, Azure Site Recovery).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

• Actively pursues professional development opportunities
• Ability to assess client environments to understand how they use technology to meet business objectives
• Shows initiative and independently researches resolutions to problems.
• Demonstrated ability to achieve successful outcomes in handling critical issues and work with various clients and management levels.
• Demonstrated ability to manage multiple priorities and follow through to resolution.

CERTIFICATIONS (Preferred):

Microsoft Certified: Windows Server (e.g., MCSA, MCSE)

Microsoft Certified: Azure Administrator Associate (AZ-305)

PHYSICAL DEMANDS:

While performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing, and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 50 pounds (exceptions can made on a case-by-case basis. Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position.  Specific vision abilities required to read printed materials and a computer screen; including close vision and the ability to adjust focus. Frequent travel by air or car will be required.