Sr. Lead Digital Product Manager - Wires and Me2me Fraud and Scams

About this role:

Wells Fargo is seeking a Sr. Lead Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CSBB Payments Group. This role reporting directly to the Head of Wires and Me2me Product Management will be responsible for the overall successful management of Fraud and Scams across Wires, Inter-bank Transfers, and Mobile Deposit. This leader will be responsible for working with Fraud Claims Management and channel partners to set the business Fraud and Scam OKRS (Objectives and Key Results), balancing that risk with customer expectations to continually drive for the best possible balance of risk and customer experience in a challenging and dynamic environment. Additional responsibilities include working with vendors, risk partners (e.g. Compliance, Operational) and ensuring the alignment of work to the broader CSBB and CSBB Payments strategies.

In this role, you will:

• Own, define, and drive the Wires and Me2Me fraud and scams roadmap

• Manage engagement with key internal stakeholders across the organization including Technology, Digital, Operations Independent Risk Management, and Legal

• Analyze customer and external data to identify root cause/opportunity, develop solutions based on data, and measure results after implementation

• Partner closely with Deposits, Digital, and Fraud teams to balance customer experience, business growth, and fraud risk management objectives

• Ensure compliance with applicable internal policies and regulations

• Collaborate with and influence stakeholders at various level across the organization from junior individuals to senior leaders and their directs

• Develop and define business requirements for technical and functional efforts focused on the mitigation of Fraud and Scam risks

• Conduct value-based analysis to optimize revenue, positive customer experiences, while reducing opportunities for fraud and scam loss

• Partner with Fraud and Claims management to continually evolve and improve existing processes, mitigations, and best practices

• Work with industry partners and vendors to continually shape the direction of the industry and maintain Wells Fargo’s position as a thought leader in the space of Payments Fraud and Scam mitigation

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Background and experience with Wire Transfers, digital Account Funding, Transfers (e.g. ACH, Instant), Mobile Deposit

• Strong understanding of compliance requirements related to payment products (e.g. Reg-E, UDAP)

• Experience with understanding fraud and scam trends and developing strategies to mitigate loss and customer impact

• Financial services experience specifically in retail banking.

• Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities

• Strong Analytical skills with high attention to detail and accuracy

• Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization

• Ability to create clear and compelling presentations with exceptional strategic "storytelling" skills.

• Exceptional organization, coordination, and time management skills

• High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems.

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Ability to travel up to 25% of time

Locations:

• 2700 and 2800 South Price Road, Chandler, Arizona

• 1755 Grant St, Concord, California

• 333 Market Street, San Francisco, California

• 550 S 4th St, Minneapolis, Minnesota

• 401 S Tryon St, Charlotte, North Carolina

• 250 E John Carpenter Freeway, Irving, Texas

Required locations listed above.

Salary Range:

California: $120,400-$287,600 annually

Minnesota: $114,300- $262,600 annually

Actual salary is determined by location, experience and qualifications of the job.

This position is not eligible for Visa sponsorship.

Please note: Job posting may come down early due to volume of applicants

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.