Sr. IT Technical Support Specialist

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario.

Summary:

Collaborates with the Operations Group to oversee daily IT operations for a mid-sized research organization within a global pharmaceutical company.

Essential Functions:

•    Provides IT helpdesk support to employees including technical support, software installation, and training.
•    Performs hardware setup and configuration.
•    Identifies, researches, and resolves technical problems of moderate complexity.
•    Works closely with other departments to proactively identify IT-related needs and plan solutions/improvements.
•    Works with external stakeholders in North America and Japan to ensure local IT systems comply with global and regional IT security and infrastructure.
•    Manage and support laboratory-related IT systems
•    Network administration including monitoring network health, data integrity, scheduling repairs & maintenance, and data backups.
•    Tracks and manages IT assets, licenses, service contracts, budgets.
•    Operates and manages audio-video equipment and video conferencing applications.
•    Stays up to date with new technologies and proactively identifies issues and opportunities to improve current IT systems.
•    Helps develop and write IT documentation and policies

Requirements:

Education
Bachelor's degree in computer science or equivalent required.

Experience
Minimum five years of experience in IT support and network administration in a Microsoft Windows environment

Technical Skills
Proficient in MS Office Suite, Microsoft Windows, Server/network architecture, VMware.

Non-Technical Skills
Strong customer service and interpersonal skills. Ability to work independently and in a team environment across different time zones. Strong desire to learn and stay current with the latest technologies. Highly motivated and great attention to detail. Excellent written and oral communication skills.  Excellent problem-solving skills.  Cultural sensitivity and ability to develop consensus within a multinational organization.

Physical Demands:

Normal office environment with prolonged sitting and extensive computer work. Some work with hands or tools to move and repair equipment. Some lifting required but not to exceed 50 lbs. Flexible schedule with occasional weekend or after-hours work required 

Working Conditions:

Moderate noise (examples: laboratory equipment, servers). May require up to 5% of domestic and international travel. This position requires >80% onsite work.

The anticipated salary for this position will be $100,000 to $115,000.  The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Long-Term Incentive Program (subject to job level and performance)
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at [email protected].

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

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