Sr. IT Systems Engineer - Observability Team - Remote

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

The main function of a Systems Engineer in the Observability team typically involves managing and maintaining the performance of applications, workloads, and environments, deploying and supporting Application Performance Management (APM) tools, analyzing performance data, and troubleshooting issues, primarily with a focus on observability and monitoring.  We are looking for a senior Dynatrace Observability Monitoring Engineer (Sr. IT Systems Engineer) to build and mature observability, application performance monitoring (APM), dashboards, and synthetic monitoring using Dynatrace and other monitoring engineering technology. Analyze system performance and identify areas for improvement. Troubleshoot incidents and resolve performance-related issues. Detect anomalies and ensure system stability. Ensure there are no monitoring gaps.

Responsibilities

• Deploying and providing support to Application Performance Management tools, as well as firefighting production problems that are performance related.
• Planning, Installation and Administration of Dynatrace.
• Onboarding Applications and hosts running in public and private cloud into Dynatrace.
• Configuring Alerts and High-end business dashboards.
• Setting up Observability monitoring Using OTel to capture all (metrics, logs, traces, SLO, SLI’s)
• Adding Extensions and performing Integration to all AWS, GCE and Azure services.
• Work in Rotational shifts.
• Design and implement observability platforms and tools. Develop and improve instrumentation for monitoring and logging. Design and develop tools for metric collection, analysis, and reporting.
• Proactively monitor systems, networks, and applications.
• Analyze system performance and identify areas for improvement. Troubleshoot incidents and resolve performance-related issues. Detect anomalies and ensure system stability.
• Assess platform owner’s situation, business needs, complex problems, and provide expert recommendations.
• Complete configuration, installation and support of equipment to the specifications of the business. Maintain software applications and operating systems through regular maintenance. Maintain configuration and support documentation. Manage assigned projects and program components to deliver services in accordance with established objectives. Supervise the administration of systems and servers to ensure availability of services to authorized users. Maintain multi-site network operations, software applications, operating systems through regular maintenance. Troubleshoot malfunctions of hardware, software applications and security systems to resolve operational issues and restore services

Education & Experience

• Bachelor's degree in computer science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
• Proven experience communicating effectively to multiple subjects and audiences
• Experience with specific domain relevant to team
• 5 years of experience with infrastructure technologies - APM and /or Observability technology with direct experience with Dynatrace
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Hands on working knowledge of AWS Cloud Platforms, GCP or other cloud technologies
• Broad knowledge of IT Systems engineering
• Understanding and ability to work on various OS platforms including AIX, Linux, Windows and  Ansible Automation
• Excellent written, technical, and verbal communication skills
• Ability to work effectively in a cross-functional team and independently
• Capable and willing to receive work direction from direct and indirect leadership
• Ability to transition abstract concepts into technical deployment designs
• Ability to develop decision criteria and develop unbiased technology comparisons
• Strong analytical and technical problem-solving skills
• Strong traits of decisiveness and judgment
• Ability to develop decision criteria and develop unbiased technology comparisons

Preferred Qualifications

• Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)
• Previous experience in PBM / health care industry
• Understanding of security implications of domain
• ITIL Foundations Certification
• Desire to work in management and lead others

Physical Demands

• Ability to travel up to 10% of the time
• Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime's core business hours of 9:00 a.m. to 3:00 p.m.
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.