The Sr Application Support Analyst provides Level 2+ IT application support, troubleshooting issues, recommending solutions, and improving business processes while ensuring user satisfaction.
The SR Application Support Analyst will provide Level 2+ IT application support to business users, ensuring smooth and efficient user experience. This role requires a customer-focused approach with a strong sense of ownership and commitment to resolving technical issues. Responsibilities include troubleshooting user-reported issues, identifying and recommending technology solutions, and assisting with business process improvements using existing systems. The ideal candidate will have strong communication and problem-solving skills, along with the ability to stay organized in a dynamic environment.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- 5+ years of experience in application support, help desk, or technical support in a fast-paced environment.
- Experience in the health care industry is a plus but not required.
- Basic knowledge of SQL, with the ability to run and interpret simple queries for troubleshooting.
- Strong analytical skills to identify and report application issues, irregularities, or bugs.
- Effective verbal and written communication skills, with the ability to explain technical issues clearly to business users, IT teams, and third-party support groups.
- Experience working in ServiceNow , ITILAbility to work independently while collaborating within a team in a dynamic and evolving environment
- Bachelor’s degree in Business, information systems MIS, or related field is preferred but not required.
- 5 years of experience as application support analyst
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
