The Sr. Integrated Communications & Social Media Manager will lead global media strategy, develop narratives, drive engagement, and manage corporate reputation.
Introduction
In a world where fraud is evolving faster than ever, businesses must stay ahead of the threats that challenge trust and security. The rise of Generative AI-driven fraud, deepfakes, and synthetic identities has transformed the landscape of financial crime, making traditional fraud prevention methods insufficient. As fraudsters leverage AI to create more sophisticated attacks, the need for cutting-edge identity verification and fraud prevention solutions has never been greater.
Who We Are
Mitek Systems is a trusted leader in AI-powered identity verification and fraud prevention for banks and highly regulated industries. Our proprietary technology—including document verification, biometric authentication, passive liveness detection, and advanced fraud detection—enables secure digital transactions while ensuring compliance.
As fraud tactics become more advanced, Mitek is committed to staying one step ahead, using AI to detect and prevent threats like check fraud, deepfakes, and synthetic identities before they can cause harm. We partner with some of the world’s largest financial institutions, empowering them to stop fraud at scale while delivering seamless user experiences.
Why Join Mitek?
This is a pivotal moment for the fraud prevention industry. AI is being weaponized by fraudsters, but we’re using it to fight back. Working at Mitek means being part of a team that is innovating ahead of the threat, developing solutions that protect what's real across millions of digital interactions.
This role is for a communicator who thrives in both strategy and execution—big-picture thinking meets hands-on action. Mitek is the perfect size for someone who wants to drive strategy while staying close to the work. You’ll craft the stories that matter, position us in the conversations that count, and find creative ways to break through in a world overloaded with content.
Agility, creativity, and smart budget-use are key. If these describe you then, this is a chance to test bold ideas, challenge convention, and make a real impact in a fast-moving category. If you're looking for a place where your expertise meets opportunity, this is it.
Role Overview
We are seeking a self-starting, highly creative, and results-oriented Sr. Integrated Communications & Social Media Manager to lead our global earned media strategy. Reporting to the Sr. Director, Marketing, this individual contributor role will be instrumental in shaping the company’s narrative and ensuring it reaches our customers, partners, and employees through the right channels at the right time—whether that be traditional media, social media, podcasts, blogs, strategic partnerships, or beyond.
The ideal candidate thrives on developing and executing innovative communications strategies, has a deep understanding of B2B influencer marketing, and possesses a proven track record of managing top-tier agency relationships. This individual will work closely with brand, creative, and marketing teams to enhance our corporate visibility, build credibility, and drive engagement.
Key Responsibilities
- CORPORATE COMMUNICATIONS
- Develop and execute communications strategy: Serve as strategic owner of communications strategy including corporate messaging that strengthens our brand and communicates our mission, vision, and values effectively.
- Own earned media strategy: Drive our approach to earned media, including traditional press, social media, podcasts, thought leadership platforms, and partnerships to maximize brand impact.
- Media and influencer relations: Cultivate and maintain strong relationships with journalists, industry analysts, and influencers to increase media coverage and share of voice in the industry.
- Tactical execution: Develop and manage press releases, corporate announcements, and thought leadership content in collaboration with internal subject matter experts.
- Content and messaging development: Own the corporate messaging framework and responsible for the development of compelling narratives, executive messaging, and thought leadership that resonates with key audiences. Support executive communications, including speeches, talking points, and internal/external presentations.
- Crisis and reputation management: Proactively manage corporate reputation, respond to media inquiries, and navigate potential crises with strategic messaging.
- SOCIAL MEDIA STRATEGY + EXECUTION
- Develop and lead the company’s social media strategy, aligning with overall marketing objectives to enhance brand awareness and engagement.
- Oversee day-to-day operations of corporate social media accounts, including content planning, posting, monitoring, and performance analysis.
- Collaborate with internal stakeholders (growth marketing, product marketing, sales) to ensure consistent and integrated messaging across channels.
- Stay ahead of social media trends, tools, and best practices to continuously optimize performance and reach.
- Manage relationships with third-party agencies or platforms supporting social media efforts.
- CROSS-FUNCTIONAL COLLABORATION
- Partner closely with brand, creative, and marketing teams to ensure a cohesive and impactful corporate presence. This individual is expected to bring knowledge and insight on leveraging AI tools for content creation, media monitoring, sentiment analysis, and strategic storytelling to enhance impact and efficiency in a rapidly evolving digital landscape.
- MEASUREMENT + OPTIMIZATION
- Define KPIs and measure the performance of communications initiatives, with a focus on social media metrics, media coverage, and content engagement.
- Use analytics tools to report on the effectiveness of campaigns and provide recommendations for continuous improvement.
QUALIFICATIONS
- Bachelor’s degree in Communications, Marketing, Journalism, or a related field.
- Experience working for a publicly listed or pre-IPO company.
- 7-10 years of experience in a communications or social media role, ideally within a B2B software or technology environment.
- Proven experience in social media strategy development and management for a corporate brand.
- Strong writing, editing, and storytelling skills with an ability to tailor messages to different audiences and platforms.
- Familiarity with analytics and AI-driven tools such as Google Analytics, social media insights, social listening platforms, and AI-powered content and sentiment analysis tools. Network both with agencies and journalists/influencers.
- Excellent project management skills with a knack for managing multiple priorities.
- Collaborative team player who thrives in a fast-paced, cross-functional environment.
Top Skills
Ai-Powered Content And Sentiment Analysis Tools
Google Analytics
Social Listening Platforms
Social Media Insights
Similar Jobs
Fintech • Mobile • Social Impact • Software • Financial Services
The Senior Engineering Manager will lead multiple engineering teams, drive strategic initiatives, ensure project execution, and foster team culture in a high-growth FinTech environment.
Top Skills:
Agile ProcessesFintechSoftware Engineering
Artificial Intelligence • Fintech • Machine Learning • Social Impact • Software
As a Senior Collections Agent, you'll assist borrowers in overcoming financial challenges through effective negotiation and support while exceeding performance metrics.
Artificial Intelligence • Fintech • Machine Learning • Social Impact • Software
The Senior Legal Counsel will provide legal guidance on privacy and data governance issues, advise on compliance with federal and state laws, and assist in drafting related policies.
Top Skills:
CcpaCybersecurity LawsData GovernanceGlba
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
