Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
Our HR Technology strategy involves a forward-thinking approach to understanding current and future trends as well as the impact of our investments in our people. The HR Technology Specialist is a member of the HR function. They will be the primary support contact for our Workday user community while also ensuring that the security and confidentiality of our Workday platform is maintained.The ideal candidate has a good understanding of the HR function, is proactive and creative in looking at issues, an strong team player, and is comfortable with navigating the Workday platform. There is room for role expansion to support other HR technology systems.
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Some of What You'll Do
Scope of the Role:
Direct Reports: This is an individual contributor role and has no direct reports.
Key Responsibilities:
Serve as the SME for all areas of Workday
Support contact for the Workday user community by trouble shooting problems, answering questions ensuring queries are addressed in a timely manner with excellent customer service
Collaborate with Workday Community to resolve issues found within Workday and proactively remain informed about Workday enhancements
Create documentation for new processes and update existing documentation based on enhancements made to existing processes
Perform Workday administrative functions including security maintenance, business process configuration, data loads, etc
Assist with twice a year mandatory system enhancement releases, including identifying and recommending process improvements from the newly released enhancements
Regularly perform data audits and validation, and follow up with appropriate teams for corrections
Collaborate with HR and functional stakeholders to build reporting (simple, advanced, matrix, etc)
Experience, Education and Certifications:
Bachelor's degree; human resources preferred or related field
8+ years of back-end experience on the Workday platform with experience in all SKUs of Workday
Strong knowledge of HR Functions & Operations.
Excellent customer service skills, able to collaborate with a wide variety of people
Additional Requirements:
Advanced knowledge of Workday back-end configuration
Capable of creating/maintaining custom reports
Experience with creating calculated fields
Must be experienced user of MS Office (Word, Excel Outlook, PowerPoint; In Excel, must have ability to create pivot tables, vlookups)
A strong foundation and understanding of key HR practices and issues
Detail oriented and organized, with high degree of accuracy
Ability to maintain strict confidentiality
Proven ability to prioritize and complete tasks with tight deadlines
Ability to work both independently and as a team player
Strong problem-solving skills
Strong English communication skills, both verbal and written
Able to work in a fast-paced, time-critical environment
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
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