Lead design and development of Google Dialogflow voice and chatbot solutions, gather and translate business requirements, integrate with backend systems, build reporting with BigQuery/Looker, mentor teams, manage IBM BPM deliveries, and liaise with stakeholders to drive projects to closure.
This is a remote position.
- Translation of business processes and requirements into technical requirements, validation and suggestions for optimizing the business process.
- Serve as the application subject matter expert and led throughout the implementation cycle for workflow solution.
- Good understanding of the market solutions on customer communication technologies and the best practice on usage of those.
- Lead the design and development of workflow Projects.
- Driving requirements gathering and elicitation for Design, Approval, Implementation and Closure of project.
- Connect with key stakeholders to provide timely updates and raise blockers, risks accordingly
- Understand the business needs and provide solutions that comply with the standards.
- Connect with key stakeholders to provide timely updates and raise blockers, risks accordingly
- Adhere to the application development processes and standards
- Identify learning needs of the team and help with the same
- Grooming and mentoring team for technical deliveries
- Ability to drive the team through technical challenges
- Ability to drive multiple projects at a time for technical deliveries
- Lead internal global initiatives for IBM BPM implementation
Requirements
- Bachelor of degree in computers or any related field.
- Minimum of 5+ years’ experience in the said role.
- Core Experience in Google Dialog Flow(GDF) Voice and Chatbot development in CX Bots including integrations with back-end systems.
- Google CCAI Reporting – Experience on Google Big Query and Google Looker to create Reports/Dashboards Propose suggestions/Ideas to customer to improve design of Voice and Chatbots to have w holistic BOT experience with improved self-service for end users.
- Google dialog flow integration with Google CCAI and back end integrations Experience on Google Cloud Functions for GDF development.
- Experience on Node JS/Java Script for Cloud functions Experience in Jira Good customer interfacing skills, Team management and ability to collaboratively work with different stakeholders in IT and Business.
- IBM BPM development - Expert, with experience in managing deliveries
- IBM BPM 8.5.6 , IBM BPM BAW are must have
- Cloud /Web Services /APIs /Integrations is an advantage
- Any other BPM tool knowledge is an advantage
N/A:- Please kindly note that this role is for USC and GC Visa holders only.
Interested and qualified candidates should send their resume to [email protected] using the job title as the subject of the mail.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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