At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Title: Senior Epic Analyst
Department: Information Technology/Health Information Management
Reports To: Epic Team Lead/Manager
Summary:
The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements.
Responsibilities:
- Provide end-user support, analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
- Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability. Provides vendor with recommendations for system improvements.
- Addresses technical issues that occur during installation and maintenance activities.
- Designs, implements, and supports applications while ensuring ongoing optimization and performance.
- Translates technical requirements into development specifications and provides product management support.
- Evaluates and documents system updates, upgrades, and their impacts in collaboration with analysts and end users.
- Participates in system implementations, upgrades, and continuous improvement initiatives.
- Conduct system testing, validation, and quality assurance to ensure compliance and optimal system performance.
- Develop and maintain documentation, including build specifications, test scripts, and training materials, including the delivery of training when necessary.
- Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems
- Partner with clinical staff and IT teams, to ensure workstations, printers, scanners, mobile devices, and other peripherals are aligned with the functional and compatibility requirements of Epic applications.
- Strategically lead and collaborate on cross-functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows, and optimal system performance.
- Maintain vendor certifications required to support the analyst’s application areas of responsibility.
- Support system integrations and interoperability efforts with other third-party applications and interfaces.
- Assisting as needed with after hour activities such as go lives, upgrades, downtimes, and other special project.
Scope and Level
- Guidelines: Demonstrates comprehensive knowledge and mastery of advanced concepts, practices, and procedures within a specialized field. Applies this expertise to innovate and drive improvements.
- Complexity: Duties and tasks are highly varied and complex, often involving significant responsibility. Procedures, methods, and techniques to carry out work are not well defined, requiring sophisticated analysis and strategic thinking.
- Decision Making: Exercises substantial discretion in making critical decisions. Decisions and recommendations are made after thorough analysis, leveraging independent judgment and ingenuity. Handles complex and high-impact decisions autonomously, escalating only the most critical issues to senior leadership.
- Communication: Communicates complex and interpretive information effectively across all levels of the organization, including team members, peers, management, clients, and the public. Utilizes discretion and independent judgment in information exchange, gathering, and presentation. Provides guidance and leadership in communication strategies.
- Adaptability/Flexibility: Demonstrates exceptional flexibility and adaptability in response to evolving business needs and changing environments. Proactively anticipates and addresses challenges.
- Critical Thinking: Exhibits a high level of open-mindedness and analytical skills, examining ideas and concepts from multiple perspectives to drive innovative solutions.
- Dependability: Takes ownership of work activities with a commitment to accuracy, efficiency, and timely completion. Sets a standard for reliability and accountability within the team.
- Initiative: Recognizes and undertakes assignments or tasks that need to be completed, actively seeks out additional responsibilities, and supports others in achieving their goals.
Qualifications
Minimum
- Education: Bachelor's degree is required or equivalent experience.
- Experience: Minimum of three (3) years of related experience is required.
- Equivalency: Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.
- Certification(s): Two or more of the following Epic Certifications:
- EpicCare Ambulatory, Healthy Planet, Beacon, Willow, Prelude, Cadence, Resolute Professional Billing, HIM (Health Information Management), MyChart, Beaker, Welcome Kiosk, Rover, Haiku, EpicCare Link, Caboodle, SlicerDicer, Bridges, Reporting Workbench, Orders
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$83,430.00 - $222,480.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 07/11/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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