Senior Manager - Production Support Engineering (myPBM)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
We are seeking an experienced and dynamic Senior Manager to lead our Application Support team for myPBM.

This role is responsible for:

• Overseeing daily operations, driving continuous improvement, and ensuring the highest levels of application reliability and user satisfaction.

• Being a strategic leader, skilled in managing complex technical environments and fostering a culture of engagement and accountability.

• Manage teams that have both legacy and modern tech stack

• Work closely with cross functional teams including product and the business and handle ad hoc requests

Required Qualifications

7+ years in application support or technical operations, with at least 3 years in a leadership role including the following:

• Experience managing customer requirements and delivering effective solutions.

• Advanced knowledge of enterprise application platforms (e.g., RxClaim, AS/400, SQL, Java, Angular, Spring Boot, Oracle, Postgres, MongoDB, Jenkins/GitHub Actions, Harness, Web Services, AWS, GPC, Splunk, AppDynamics & Service Now).

• Demonstrated ability to lead teams in a fast-paced, complex environment.

• Strong problem management and production support experience.

• Excellent communication, consulting, and stakeholder management skills.

Preferred Qualifications

• Experience in healthcare, pharmacy benefits management, or similar regulated industries.

• Familiarity with ITIL, Agile, or other service management frameworks.

• Experience with automation, monitoring, and incident management tools.

• MBA or advanced degree a plus.

Education

Bachelor’s degree or equivalent work experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.