Designs and operates AI Ops pipelines to deploy, monitor, and improve ML models in production. Integrates models with observability, ticketing, and automation systems, defines operational metrics and guardrails, partners with SRE/NOC, and supports incident response and root-cause analysis using AI techniques.
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The AI Ops Engineer builds and operates the systems that enable AI-driven automation, anomaly detection, and intelligent decisioning across operational platforms. This role bridges observability, data engineering, and applied machine learning to productionize AI capabilities at scale.
Responsibilities
• Design and operate AI Ops pipelines for anomaly detection, prediction, and automation
• Integrate AI models with observability, ticketing, and automation platforms
• Deploy and monitor models in production environments
• Build feedback loops for model retraining and improvement
• Define operational metrics for AI effectiveness and trust
• Partner with SRE, NOC, and platform teams on AI-assisted workflows
• Implement guardrails, explainability, and confidence scoring
• Support incident response and root cause analysis using AI techniques
Qualifications
Required Qualifications
• 5+ years of experience in operations engineering, platform engineering, or ML systems
• Experience deploying ML or statistical models in production
• Strong Python skills and familiarity with ML frameworks or libraries
• Experience working with observability or operational data
• Understanding of model monitoring, drift, and lifecycle management
• Experience working within an Agile or SAFE Agile work model
Preferred Qualifications
• Experience with AIOps platforms or custom AIOps implementations
• Familiarity with time-series data, anomaly detection, or forecasting
• Exposure to automation frameworks and ITSM integration
• Experience operating AI systems in regulated or mission-critical environments
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $83,538.00 - $119,340.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The AI Ops Engineer builds and operates the systems that enable AI-driven automation, anomaly detection, and intelligent decisioning across operational platforms. This role bridges observability, data engineering, and applied machine learning to productionize AI capabilities at scale.
Responsibilities
• Design and operate AI Ops pipelines for anomaly detection, prediction, and automation
• Integrate AI models with observability, ticketing, and automation platforms
• Deploy and monitor models in production environments
• Build feedback loops for model retraining and improvement
• Define operational metrics for AI effectiveness and trust
• Partner with SRE, NOC, and platform teams on AI-assisted workflows
• Implement guardrails, explainability, and confidence scoring
• Support incident response and root cause analysis using AI techniques
Qualifications
Required Qualifications
• 5+ years of experience in operations engineering, platform engineering, or ML systems
• Experience deploying ML or statistical models in production
• Strong Python skills and familiarity with ML frameworks or libraries
• Experience working with observability or operational data
• Understanding of model monitoring, drift, and lifecycle management
• Experience working within an Agile or SAFE Agile work model
Preferred Qualifications
• Experience with AIOps platforms or custom AIOps implementations
• Familiarity with time-series data, anomaly detection, or forecasting
• Exposure to automation frameworks and ITSM integration
• Experience operating AI systems in regulated or mission-critical environments
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $83,538.00 - $119,340.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
Top Skills
Aiops Platforms
Automation Frameworks
Itsm Platforms
Ml Frameworks And Libraries
Observability Platforms
Python
Time-Series Databases
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