Sr. e-Billing Specialist

The Senior e-Billing Specialist will be a member of the firmwide Billing Department. This is a full-time remote position. Overtime flexibility is a must. 

KEY RESPONSIBILITIES

• Assist with populating, maintaining and updating e-Billing data for our e-Billing clients across the firm’s and clients’ 3rd party applications.

• Coordinate resubmission of invoices with billing specialists/billing attorneys/secretaries.

• Review client e-billing guidelines and various vendor platforms to ensure proper set up of e-billing clients in the system.

• Ensure compliance with the firm’s billing policies and resolving any potential discrepancies before live rollout.

• Assist E-Billing team with e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, and updating status reports/matter profiles when needed;

• Clearly communicate and respond to inquiries and requests made by clients, attorneys, and business services professionals.

• Assist e-Billing team with supervising the e-billing process, including maintaining and monitoring eBillingHub, and e-billing vendor websites to make ensure that all invoices are submitted timely and successfully.

• Work with the billing/e-Billing/collection teams to monitor and resolve any billing issues, ensuring quick resolution and maintaining client satisfaction.

• Document meetings/discussions with billers, partners and clients for actions and/or later follow-up.

• Interact daily with the E-Billing, Billing & Collection teams.

• Ad hoc reports for attorneys as needed.

• Handle special assignments/projects, complex e-billing and additional duties as assigned.

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REQUIRED EDUCATION, KNOWLEDGE & EXPERIENCE

• BA/BS degree in Business Administration or related experience, preferably in a large legal services or professional services organization.

• The candidate must have 5+ years of experience in an e-Billing Specialist role.

• Knowledge of effective legal billing procedures and of computerized legal billing systems (Aderant Expert) and electronic online billing applications (EbillingHub, Legal Tracker, T360, Mitratech Collaborati, etc.) is a plus.

REQUIRED SKILLS AND ABILITIES

• Strong computer skills and proficiency with Microsoft Office.

• Strong typing/keyboard skills and able to use a 10-key calculator by touch.

• Ability to self-direct, prioritize tasks and work with minimum supervision and with Individuals at all levels of the organization. 

• Ability to meet tight deadlines, handle multiple priorities and take a proactive approach to ensure that all needs are met. The candidate must possess strong organizational skills and pay close attention to details.

• A strong client service orientation is a must. 

• Excellent written and verbal communication skills.

PHYSICAL REQUIREMENTS

• Ability to sit and stand for extended periods.

• Ability to lift up to 20 pounds.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at [email protected].