The Senior Director, Strategic Partnerships will lead the strategy, performance, and day-to-day execution of Transcarent’s Trusted Partner Ecosystem. This leader will be responsible for translating enterprise priorities into actionable partnership strategies that strengthen Transcarent’s value proposition and competitive differentiation.
The Senior Director will work with the team responsible for managing relationships with Trusted Partners, coordinating product, technical, clinical, and operational integrations, and driving execution of the Trusted Partner Ecosystem growth roadmap. In close collaboration with Product & Technology, Sales, Clinical, Marketing, Finance, and Legal, this leader will help identify, source, negotiate, and manage vendor and partner relationships that expand Transcarent’s capabilities. This role is accountable for deepening the strategic value of partnerships, driving measurable outcomes, and contributing meaningfully to revenue growth.
A Day in the Life
- Build and maintain strong executive-level relationships with key partners
- Develop and execute the Trusted Partner Ecosystem strategy aligned to corporate and solutions roadmaps
- Define, measure, and achieve performance goals associated with the TPE, including partner satisfaction, revenue growth, utilization, and outcomes
- Identify, evaluate, and prioritize new partnership opportunities and emerging solution categories
- Partner with Sales, Customer Success, and Consulting teams to drive Trusted Partner unit sales and growth opportunities, including building direct relationships with select customers and advisors
- Collaborate with Marketing to elevate the Trusted Partner Ecosystem brand presence and generate pipeline (webinars, conferences, thought leadership, campaigns)
- Work cross-functionally with Marketing, Operations, Clinical Operations, and Product to improve member engagement and utilization strategies
- Partner with Product & Technology to align on integration priorities (e.g., SSO, data exchange, reporting, outreach workflows) to drive incremental utilization and customer satisfaction
- Provide strategic input on new capabilities and partnership expansion opportunities aligned with enterprise strategy
- Oversee contract negotiations and partner agreements in collaboration with Legal; ensure effective contract execution and compliance
- Partner with Finance to support revenue forecasting, revenue recognition, and financial performance of the TPE program
- Collaborate with Sales Operations to ensure accurate bookings and utilization assumptions
- Monitor market trends, competitive landscape, and industry developments to inform strategic positioning
What We Are Looking For
- 12+ years of experience in healthcare, benefits, or related industry; experience in channel partnerships or platform-based ecosystems
preferred - 5+ years of people leadership experience, including leading cross- functional or distributed teams
- Bachelor’s degree required; MBA or relevant advanced degree preferred
- Strong understanding of solution categories within the healthcare and employer benefits ecosystem
- Experience supporting enterprise, mid-market, and/or channel sales models
- Demonstrated ability to influence executive-level stakeholders internally and externally
- Proven experience leading cross-functional strategic initiatives
- Experience negotiating and managing complex contracts and partnerships
- Strong financial and operational acumen, including revenue forecasting and performance tracking
- Exceptional written, verbal, and executive communication skills
- Demonstrated ability to identify business risks and proactively drive resolution
- Comfort working in a dynamic, growth-oriented organization
- Willingness to travel as needed
- Experience in account management, partnerships, or sales leadership preferred
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
- People First: We prioritize our Members, clients, and each other in every decision
- Care: Every decision starts with improving health and care for our Members
- Resilience: We push boundaries and take the uncharted path to change an industry
- Results: We take ownership, solve with speed, and deliver for our people and each other
- Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
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