Sr Inside Sales Consultant, Milady (Remote)

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage Work helps learners gain the skills they need to succeed in today’s job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

The Senior Inside Sales Consultant is a critical contributor to Milady’s digital growth strategy driving digital revenue growth through the conversion of existing print accounts to Milady’s digital solutions, including CIMA and ExamReady, using a consultative, outcomes‑focused sales approach.

The role manages a defined portfolio of print renewal accounts and leads structured discovery and customer health check‑in conversations to understand instructional goals, program needs, and readiness for digital adoption. The Senior Inside Sales Consultant identifies high‑impact conversion opportunities and positions Milady’s digital solutions to address instructional, operational, and institutional needs. The role delivers tailored product demonstrations aligned to faculty requirements, program outcomes, and organizational constraints to ensure proposed solutions are both effective and viable. The Senior Inside Sales Consultant owns the sales process through digital conversion and is accountable for revenue outcomes related to print‑to‑digital adoption.

What you'll do here:

• Owning print renewals and identifying top print opportunities each quarter for digital conversion.

• Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.

• Conducting sales demos using our digital content platforms like CIMA and ExamReady.

• Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.

• Handing off converted digital accounts to the Customer Success Manager.

Skills you will need here:

• 3–5 years of experience in customer success, account management, or educational technology implementation.

• Proven track record to lead onboarding and training programs for institutional clients.

• Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.

• Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies.

• Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms.

• Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.