Sr. Data Support Analyst –Wealth Management

**Citizens will not sponsor an applicant for a work visa, such as an H1-B, for this position***

As a Senior Data Support Analyst, you will play a critical role in maintaining the quality, integrity, and reliability of data across Wealth Management platforms. This role focuses on advanced data transmission oversight, issue investigation, and cross‑system reconciliation, while serving as a trusted partner to technology, business, and vendor teams. You will own complex data issues end‑to‑end, contribute to governance standards, and help improve processes that support secure, accurate, and timely data delivery across the wealth ecosystem.

This role requires strong analytical skills, sound judgment, and the ability to operate independently in a fast‑moving, highly regulated environment.

Key Responsibilities

• Monitor, investigate, and resolve complex data quality and data transmission issues across Wealth Management systems.
• Serve as a subject matter expert for assigned wealth applications and data feeds, ensuring accuracy, consistency, and integrity across platforms.
• Lead reconciliation analysis and root cause investigations for data discrepancies, incidents, and alerts.
• Document data flows, feed specifications, transmission schedules, dependencies, and known issues to support transparency, audits, and operational continuity.
• Partner with Technology, Operations, Compliance, Risk, and external vendors to resolve issues, implement fixes, and prevent recurrence.
• Support the onboarding and implementation of new data feeds, enhancements, or platform changes, including validation and post‑implementation monitoring.
• Maintain clear records of incidents, root cause analysis, remediation plans, and follow‑ups.
• Identify gaps or inefficiencies in data processes and controls; recommend and support improvements such as automation, enhanced reconciliation, or improved alerting.
• Communicate clearly and proactively on issue status, trends, and risks to stakeholders and leadership.
• Contribute to data governance initiatives, standards, and control reviews, including audit and risk assessments.
• Provide guidance or informal mentoring to junior analysts as needed. 

Required Qualifications

• Minimum 5 years of experience in data, analytics, or data operations role.
• Strong analytical and problem‑solving skills with high attention to detail.
• Hands‑on experience with data quality controls, data transmissions, or data loading processes.
• Proficiency in SQL and Excel; experience with Tableau, Power BI, Visio, or PowerPoint strongly preferred.
• Experience managing incidents, investigations, and stakeholder communications.
• Ability to work independently, manage competing priorities, and operate effectively in ambiguous situations.
• Strong written and verbal communication skills, with the ability to explain complex data issues clearly.

Preferred Qualifications

• Experience in Wealth Management, Securities, Investments, or Financial Services.
• Experience with Salesforce.
• Familiarity with data architecture, data stewardship, or database concepts.
• Experience working with APIs, ETL processes, file‑based feeds (FTP/SFTP), or vendor integrations.
• Prior experience supporting audits, risk reviews, or control assessments.
• Exposure to agile or continuous improvement practices.
• Demonstrated past job stability.

Education

• Bachelor’s degree in Finance, Computer Science, Information Systems, Data Analytics, or a related field (or equivalent experience).
• Advanced degree is a plus.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F  8-5 PM ET ;  4 days in the office/ potential for 1 day work from home

  
  

**Citizens will not sponsor an applicant for a work visa, such as an H1-B, for this position***

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.