Sr. Customer Strategy Manager

This position can be based remotely in Canada or the United States, with preference for Toronto or the San Francisco Bay Area. Please note, travel to the company's headquarters in Palo Alto, California, United States 3-4 times a year will be required.

About Databook

Databook is the world’s first AI-powered enterprise customer intelligence platform. Dubbed “Moneyball for Sales”, Databook was founded in 2017 to give enterprise sales representatives and go-to-market teams a differentiating advantage. Today, leading enterprise companies rely on Databook to help their teams engage as experts – improving the buying experience for customers and accelerating revenue acquisition. Our customers include Microsoft, Salesforce, Databricks, and more. We are a Series B company backed by Bessemer Ventures, DFJ Growth, M12 - Microsoft’s Venture fund, Salesforce Ventures and Threshold Ventures. We are a customer-focused, innovative, and collaborative learning organization. We are headquartered in Palo Alto, CA with a distributed team working across the globe.

About Our Strategy & Operations Team

The Customer Value team at Databook is composed of two functions: Strategy & Operations (“S&O”) and Value Architecture. Our S&O organization functions as the face of Databook for our end-clients across the globe. We act as strategic partners to help drive transformation in our customers’ sales organizations and align Databook usage across their sales cycle to drive increased pipeline, higher close rates and larger deal sizes. We are a team of individuals passionate about building an exceptional customer experience and bring enthusiasm for all things analytics, process and operations. 

The Opportunity

We’re looking for a Customer Strategy Manager to drive customer retention and account growth through Databook’s industry-changing solutions, which is proven to help our clients achieve their strategic sales goals. You’ll work directly with our customers - sales leaders at some of the largest and fastest-growing technology and consulting companies in the world. If you are passionate about driving excellence in customer value and  building strong relationships, as well as excited about the chance to help scale a fast-growing business, then this is the role for you! 

Specifically, you will:

• Directly collaborate with customers to ensure they are receiving the benefits from Databook's software through supporting strategic sales transformation at enterprise SaaS companies
• Analyze platform analytics to help clients understand how Databook is impacting their sales pipeline while strategizing on how to increase usage maturity on the platform
• Meet regularly with clients’ sales, sales operations and sales enablement leaders to gain insight into business objectives and align on Databook’s positioning to support those goals
• Collaborate with internal Databook stakeholders to achieve agreed upon sales targets and outcomes consistently and on time
• Contribute to Customer Strategy team growth and scalability through ongoing internal Databook projects and initiatives

About You

• 4+ years of experience in a Customer Success and/or strategy consulting role
• Experience owning and managing executive-level relationships with clients/customers
• Background in account management preferred, or other role that included customer-facing project management ownership
• Exceptional verbal and written communication skills; ability to create and deliver compelling presentations to senior business audiences
• Positive, collaborative and results-oriented mindset with a willingness to “roll up your sleeves” to succeed in any task
• Self-starter with strong organizational skills and the ability to think strategically and who likes working in an agile, ever-changing business environment. 

Ideal candidates will also have:

• Master’s degree in Business Administration (MBA)
• Certified Financial Analyst (CFA)or significant degree of financial acumen
• Experience working in a fast-faced, startup environment

Join us! Here are some of our key benefits:

Competitive salary and equityEmployer contribution to Medical, Dental, Vision401k Retirement PlanUnlimited PTO Employee referral bonus program

Databook provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Databook expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

Ready to bring your wizardry to Databook? Apply now.