Sr. Claims Assistant and Data Analyst

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. 

About Avant:

Avant is a risk management organization that services several industries. Avant was born through innovation. In 1976, we created the game-changing product known as Non-Trucking Liability. Today, we are reviving that innovative culture on which we were built. Avant continues a forward thinking quest of developing new products and creating new markets.

 Avant is the holding company under which our subsidiaries reside:

• Avant Underwriters (AU

• Avant Specialty Claims (ASC)

• Avant Brokerage (AB)

• Avant Supermarket Group (ASG)

• SafeHerb Flexible Workforce

• AvantCare

Each of these centers of innovation contribute to our strength and unique value within the marketplace. At Avant, we will continue to attract like-minded, leading edge talent and organizations. The result is a one-stop source for insurance solutions

Job Summary

The Sr.  Claims Assistant and Data Analyst –primary objective is to take the first report on incoming claim calls.  In addition, they will assist the claims team by performing routine clerical and administrative duties such as: providing customer assistance, data processing, record keeping, and additional duties as assigned. This position will be fully remote.

Key Responsibilities

• Answer the telephone system and direct calls accordingly as 1st contact with the insured.

• Provide First Call Resolution

• Problem Solve, deescalate calls.

• New Loss Claim Intake

• Assist in the handling of Incident Files (clerical support to assist with file creation and issuance of letters)

• Provide support to claims team as needed.

• Set up new claims received.

• Send claim assignments to adjusters.

• Send out claim acknowledgment letters.

• Other duties as assigned.

• Support Data Analysis

Qualifications

• 2-3 years of Customer Service and Call Center Experience.

• Basic Insurance knowledge, ability to read and understand insurance policies and coverages.

• Ability to work in a fast-paced environment and adapt to change quicky.

• Clerical / Administrative experience needed, typing 30-40 wpm, proficient in office products such as Microsoft word, excel.

• Attention to Detail.

• Fast learner.

• Strong verbal and written communication skills.

• High School Diploma required, Associates degree or higher preferred

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $50,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

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