Sr. Business Analyst

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!  

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.   

THE POSITION:

The Senior Business Analyst will lead day-to-day development of requirements (business, functional, non-functional and technical) gathering, process (business, systems and technical) modeling, Wireframe Design, Report Design, User Story Development and technical liaison using standardized methodologies.  Our top goal is always to meet the needs of our clients (internal & external), thus our expectations are to work with management, IT, Security and business operations to analyze, design, implement and support active initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results.  These results are achieved by:

• Facilitate cross functional requirements gathering sessions (between Business Operations/Functional Leads, IT, Security, Compliance, Clients,  etc)
• Translate business rules, requirements & process flows into User Stories, System Process Flows, Wireframes, or other requirements documentation format (JIRA, Azure DevOps, Miro, Visio)
• Provide strong collaboration between impacted team members & clients (Confluence)
• Develop and maintain Data Transfer Agreements (DTAs) that map between source and target systems
• Diagram current/future state Business/Operations & System Processes (Visio, Miro)
• Create or assist others in writing user documentation, work instructions, and procedures
• Handle multiple, concurrent projects of moderate or complex scope
• Liaison with pharmacy, sales, marketing, compliance, and/or legal where necessary
• Ensure adoption of the standardized project processes implemented within EVERSANA
• Perform research into project-related issues and products
• Support projects post-deployment during hypercare
• Effectively communicate to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Develop progress reports, proposals, requirements documentation, and presentations
• Proactively identify potential changes in project scope, issues and risks and devise contingency plans
• Mentoring and supervision of non-senior Business Analysts
• Demonstrate flexibility and open-mindedness

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Travel (<10%)
• Hours (40 hours, Monday through Friday with occasional night/weekend deployments)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Minimum 8 years of experience as a Business or Systems Analyst
• Minimum 3 years experience working in Pharmaceutical/Life Sciences  
• Degree in Healthcare, Business, or Information Technology strongly desired
• Experience in collecting, defining business requirements and testing
• Familiarity with business analysis concepts, tools and techniques
• Familiarity in Microsoft Office applications, especially Project, Word, Excel, Visio, PowerPoint
• Ability to interact with people from all disciplines with all levels of experience
• Experience at working both independently and collaboratively

PREFERRED QUALIFICATIONS:

• Healthcare or Patient Services experience
• Customer Relationship Management System experience

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms.  The employee is occasionally required to stand or grasp. The employee is intermittently required to stoop or crouch; push or pull; or kneel.  The employee must occasionally lift and/or move up to 10 pounds and intermittently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate.  The employee is not substantially exposed to environmental conditions.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $95,000 to $125,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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