Senior Business Analyst responsible for implementing and supporting Manhattan SCALE WMS solutions. The role gathers requirements, documents workflows, maps integrations, develops SQL queries, leads integration and UAT testing, supports system enhancements, troubleshoots application issues, and provides Level 2 support. The analyst collaborates with logistics clients, operations, technical teams, and vendors to improve warehouse processes and deploy scalable solutions. The position is remote with up to 15% domestic travel.
Job Summary & Responsibilities
Preferred Qualifications
Are you passionate about turning complex warehouse operations into streamlined, scalable solutions? As a Senior Business Analyst, you'll play a critical role in implementing and supporting Warehouse Management System (WMS) solutions for new and existing logistics clients. You'll partner with operations, clients, and technical teams to design integrations, optimize workflows, lead testing efforts, and drive successful Manhattan SCALE deployments.
Work Location: Remote
Work Schedule: First Shift: Monday - Friday, 8:00am - 5pm
Work Travel: Up to 15% of domestic travel depending on needs of the business and subject to change.
Competitive Total Rewards Package: Attractive annual salary of $87,000 - $115,000 plus a performance-based bonus
This position is not eligible for immigration sponsorship.
Key Responsibilities
- Gather, analyze, and document business requirements through Statements of Work (SOWs), functional requirements documents, process maps, and workflow diagrams.
- Lead integration of data mapping activities across client and internal systems, ensuring accurate documentation and maintenance of mapping specifications.
- Develop and execute integration, system, and user acceptance testing (UAT) plans while coordinating testing activities with clients and stakeholders.
- Create ad hoc SQL queries to support reporting, troubleshooting, system analysis, and operational support.
- Design, test, and support WMS enhancements, integrations, and system extensions developed by internal teams or software vendors.
- Providing Level 2 application support, troubleshooting issues, and collaborating with technical teams to drive resolution.
- Participate in solution design reviews for new implementations, process improvements, and system enhancements.
- Develop instructional, procedural, and business process documentation to support operational and system adoption.
- Proactively identify opportunities to improve workflows, integrations, and business processes.
- Ensure compliance with company safety standards, site-specific requirements, and Good Manufacturing Practices (GMPs).
#LI-SALARY
#LI-REMOTE
Preferred Qualifications
Minimum Qualifications
- High school diploma or GED required; additional relevant leadership experience may be considered in lieu of higher education.
- 5+ years of Business Analyst experience, preferably within supply chain, warehousing, logistics, or distribution environments.
- Hands-on experience with Manhattan WMS (SCALE).
- Proficiency writing and analyzing SQL queries.
- Experience gathering business requirements and translating them into functional specifications and process documentation.
- Experience with integration and interface data mapping using EDI and XML formats.
- Strong analytical and problem-solving skills with the ability to evaluate complex business processes and workflows.
- Experience leading or coordinating testing activities, including integration testing, system testing, and UAT
- Self-motivated with the ability to work independently in a fast-paced environment.
Preferred Qualifications
- Associate or bachelor’s degree in information technology, supply chain, logistics, business, or a related field.
- Experience supporting warehouse fulfillment, distribution, or logistics operations.
- Knowledge of JSON and SOAP integrations.
- Experience designing or supporting WMS enhancements, customizations, or system extensions.
- Experience developing training materials, presentations, and end-user documentation.
- Experience supporting application troubleshooting, issue resolution, and client-facing system implementations.
- Familiarity with cross-functional project teams and customer-facing deployments.
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Consulting
Leads strategic enterprise account growth across retail, insurance, manufacturing, and hospitality customers. Builds executive relationships, develops account business plans, identifies and closes complex technology deals, and positions networking, hybrid cloud, AI, compute, storage, and services solutions. Leads cross-functional and partner teams, manages pipelines, drives customer satisfaction, and advises executives on digital transformation and IT strategy.
Top Skills:
Artificial IntelligenceComputeHybrid CloudNetworkingStorage
Artificial Intelligence • Cloud • Information Technology • Consulting
Supports enterprise networking sales for higher education and state government customers. Partners with territory managers, designs and presents networking solutions, leads discovery sessions, demonstrations, and proofs of concept, develops architectures and proposals, and advises customers throughout the sales cycle. The role requires strong enterprise networking expertise, consultative selling, customer communication, collaboration, and local travel across Maryland and Delaware.
Top Skills:
ArubaCiscoData Center NetworkingHpe NetworkingJuniperNetwork Management PlatformsNetwork SecurityRouting And SwitchingSaseSd-WanWireless Networking
Artificial Intelligence • Cloud • Information Technology • Consulting
Designs, develops, deploys, and scales advanced AI and machine learning models and systems. Leads research initiatives, architecture decisions, technical design reviews, and continuous improvement efforts. Collaborates with data scientists, software engineers, and product managers, while mentoring engineers and communicating strategies to executive stakeholders. Applies data mining, modeling, NLP, deep learning, and statistical techniques to solve complex product and systems problems.
Top Skills:
C++Cloud ServicesComputer VisionDeep LearningDistributed ComputingGitJavaNatural Language ProcessingPythonPyTorchScikit-LearnTensorFlow
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
