Sr Automation Solutions Architect

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Sr Automation Solutions Architect will reimagine and enhance existing HR processes and systems while designing and delivering innovative, human-centered technology solutions that improve People experiences and operational efficiency.
Collaborate with project leaders to capture technical requirements and architect solutions focused on automating and optimizing HR processes. Solutions may leverage low-code/no-code platforms such as Power Apps, Power Automate, and ServiceNow, as well as enterprise tools like Alteryx, Power BI, SharePoint, or vendor technologies while ensuring scalable, secure, and efficient delivery.
The Sr Automation Solutions Architect will apply agile and design thinking methodologies to iteratively prototype and refine HR technology solutions. This includes developing mockups and solution options that prioritize intuitive user experiences. The role will also build, test, and optimize these solutions using low-code/no-code platforms while actively exploring opportunities to embed AI capabilities for intelligent automation, predictive insights, and enhanced decision-making in HR workflows.
Key Responsibilities:
• Architect and implement scalable, human-centered technology solutions that streamline and enhance HR processes, leveraging platforms such as Power Apps, Power Automate, ServiceNow, and other enterprise tools.
• Identify opportunities to automate manual workflows and optimize existing HR operations through low-code/no-code development and intelligent system design.
• Explore and integrate AI capabilities such as predictive analytics, natural language processing, and intelligent automation into HR solutions to improve decision-making and employee experience.
• Apply agile and design thinking methodologies to prototype, test, and refine solutions in close collaboration with project teams and stakeholders.
• Create mockups and technical options that support stakeholder alignment and guide final development toward intuitive, fit-for-purpose outcomes.
• Partner with enterprise IT and security teams to ensure all solutions meet compliance, scalability, and data privacy standards while enabling rapid innovation.
• Ability to go deep in technology and go wide in business application as per need
• Collaborate with cross-functional teams to define KPIs, success metrics and feedback loops for continuous improvement
• Champion a culture of experimentation, learning and innovation within ServiceNow's People Product team
• Independent thinker and strong team player who enjoys working in a collaborative and innovative environment.
• Excellent communication skills, able to convey complex ideas clearly and concisely both verbally and in writing.
Qualifications
• 15+ overall years of experience with 10+ years of experience in business systems analysis, solution architecture, or application development.
• Strong understanding of business operations, process design, and digital transformation.
• Proficiency in low-code/no-code platforms (e.g., ServiceNow, Power Apps) and scripting languages (e.g., JavaScript, Python).
• Experience with integration tools and APIs.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
• Background in HR technology domain.
• Background in process improvement methodologies (e.g. Lean, Six Sigma) applied to HR
Education:
• Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, or a related field Preferred.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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