Sr Analyst, Technical Product Management (M365)

Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
The Global Technology Infrastructure & Operations (GTIO) organization delivers the modern, secure, and scalable technology foundation that powers McDonald's. Our mission is to provide outstanding infrastructure, teamwork, and end-user technologies that keep the business connected and productive worldwide.
Lead worldwide M365 collaboration ecosystem strategy alongside the End User Computing team at McDonald's! The team's scope extends across SharePoint, Teams, Power BI/Platform, and Microsoft Copilot. You will drive modernization, reliability, and security of our collaboration stack while delivering seamless user experiences at enterprise scale!
This position reports to the Senior Manager, Collaboration Solutions. It's a great chance for an experienced tech leader to improve teamwork services globally at McDonald's.
Responsibilities & Accountabilities:

• Lead the product delivery roadmap for enterprise messaging and collaboration services. Working primarily with Exchange but helping with SharePoint, Teams, Copilot, Power Platform, and key third-party integrations.
• Lead engineering and operational excellence for Exchange Online, and associated messaging security (DKIM, DMARC, SPF).
• Architect and govern SMTP and application mail services, ensuring global compliance, performance, and reliability.
• Partner with internal teams and external vendors to align roadmaps, handle dependencies, and ensure successful global deployments.
• Drive Exchange/Outlook service improvements and support broader M365 collaboration adoption and governance.
• Collaborate with managed service providers to maintain SLA performance, resolve incidents, and handle changes effectively.
• Develop and maintain runbooks, standards, and lifecycle roadmaps for Exchange and other M365 collaboration products.
• Assure timely, within-budget delivery of product and platform implementations while sustaining operational excellence.
• Provide executive-level visibility on program achievements, service health, and risk posture.
• Lead problem management and root-cause analysis of sophisticated service issues.
• Act as a main contact during enterprise system upgrades, improvements, and service readiness activities.

Qualifications

• Alignment with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family.
• Shown success managing large-scale M365 enterprise environments.
• Extensive technical proficiency in Exchange Online/Hybrid, covering transport, connectors, mail flow, authentication, and security.
• Solid grasp of Teams, SharePoint, OneDrive, Power BI, and Copilot.
• Understanding of identity, access, and compliance controls (Conditional Access, Purview, retention policies, eDiscovery).
• Demonstrated experience in effectively managing collaborators and vendor partnerships within a global enterprise environment.
• Superb communication and documentation skills, capable of translating technical details into executive-ready insights.

Preferred Qualifications

• 5+ years of experience in enterprise collaboration or messaging architecture roles.
• 5+ years of hands-on experience with Exchange Online/Hybrid M365 environments.
• 5+ years handling SMTP services (e.g., Mailjet, Mailgun).
• Familiarity with Copilot for Microsoft 365 enablement and governance frameworks.
• Proficiency with PowerShell, Microsoft Graph API, and Power BI reporting.
• Experience leading global deployments and service transitions in multi-tenant or hybrid environments.
• Bachelor's degree in Computer Science, Information Systems, or related field (advanced degree preferred).

Experience

• Demonstrated leadership in large-scale system implementations and multi-functional initiatives.
• Experience architecting, engineering, and operating Exchange Online, Exchange On-Prem, and hybrid environments.
• In-depth knowledge of messaging protocols (SMTP, HTTP, MAPI) and security frameworks (DKIM, DMARC, SPF).
• Dedication to knowing the latest M365 capabilities and collaboration trends.

Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $112,860.00 - $143,900.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.