Sr Analyst, TechEx

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Senior Analyst is a key member of Enterprise IT Operations, reporting to the Television Production TechEx Manager. This role includes hands-on desk-side support with broader operational ownership, including access to systems and tools to resolve issues end-to-end. You're a fit if you are a technically skilled, customer-focused professional who thrives in a fast-paced environment and takes ownership of critical services.
Responsibilities:

• Serve as the primary, dedicated workplace IT support contact for a designated site, owning high-priority and complex issues through resolution
• Provide end-user workplace support across PCs, Macs, mobile devices (smartphones/tablets), and peripherals, including troubleshooting, software installations, upgrades/patches, and general support
• Install, configure, and refresh workplace devices for new hires and existing employees, including PCs, Macs, mobile devices, and peripherals
• Act as a liaison between end users, Subject Matter Experts, and cross-functional IT teams (e.g., Business Technology, Infrastructure, Enterprise Services, Security), escalating issues as needed
• Conduct PC refresh pre-site surveys to identify hardware, software, and procurement requirements
• Support small office moves, including workstation disconnects and reconnects
• Partner with Technology Engineering team to troubleshoot and resolve complex or cross-platform issues
• Build and maintain relationships with key stakeholders; gather end-user feedback and communicate trends or concerns to leadership
• Provide bi-weekly updates on the overall health of client services support, including the impact of planned workplace technology, security, and infrastructure changes on the end-user experience

Qualifications
Basic Requirements:

• 3+ years of proven experience in an IT support or deskside analyst role with strong troubleshooting skills; experience supporting a production or media environment is preferred
• Strong working knowledge of common enterprise systems and tools, including Active Directory, Exchange, and Microsoft 365
• Proficiency supporting macOS/macOS Server environments, Unix command line, VMware, and Windows operating systems
• Experience supporting end-user and creative software, including Microsoft Office, Adobe Creative Suite, Final Cut Studio, Final Draft, and QuickTime
• Demonstrated ability to analyze complex technical issues, identify root causes, and recommend or implement effective long-term solutions
• Ability to work independently with strong attention to detail, consistently completing service requests while following standard operating procedures
• Self-motivated and proactive, with strong critical thinking, organization, and time-management skills in a fast-paced, deadline-driven support environment
• Proven ability to multitask, prioritize work under pressure, and adapt quickly to new tools, technologies, and processes
• Experience collaborating cross-functionally with infrastructure, engineering, or other IT teams
• Willingness and flexibility to work overtime, nights, weekends, and holidays, often with short notice
• Commitment to staying current on workplace technologies and communicating upcoming upgrades or changes impacting the end-user environment

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].