Sr Administrator - OSS BSS Operations

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a highly experienced and technically skilled Senior Administrator - OSS/BSS Operations to support and drive operational excellence across our fixed-line and mobile environments.in either our Bethpage, NY or Plano, TX locations. This role is hands-on and will play a critical part in ensuring the performance, stability, and ongoing improvement of business-critical OSS and BSS systems.
You will be part of a dynamic team that supports 24/7/365 operations, reporting to the Manager of OSS/BSS Operations. Your primary responsibilities will include monitoring system health, improving processes, resolving complex issues, ensuring compliance, and collaborating with cross-functional teams and managed service providers to deliver high-quality service.
Responsibilities

• Oversee and support OSS/BSS systems across both fixed-line and mobile operations.
• Serve as a senior technical leader within the team, resolving complex system and operational issues.
• Collaborate with Managed Services providers to ensure service level commitments, and timely deliverables.
• Monitor daily operations to ensure system uptime, performance, and data integrity.
• Support the deployment and maintenance of OSS/BSS technologies and integrations.
• Evaluate and improve operational workflows, technology usage, and incident resolution processes.
• Track, analyze, and report on key performance indicators and system health metrics.
• Actively participate in root cause analysis (RCA) and implement long-term fixes.
• Continuously monitor mobile OSS/BSS systems, and assess performance to proactively identify issues and optimize infrastructure.
• Work closely with mobile platform teams to support new feature rollouts and integration initiatives.
• Adhere to and promote ITIL processes, change control, incident management, and continuous service improvement.
• Document system configurations, procedures, and troubleshooting guides.
• Ensure that customer and business unit needs are understood and addressed through technology solutions.
• Contribute to strategic initiatives, new system deployments, and ongoing optimization projects.
• Lead and mentor junior administrators, fostering a high-performance team culture.
• Support planning and coordination of software upgrades, patches, and maintenance windows.

Qualifications

• Bachelor's degree in computer science or related field.
• Minimum 3-5 years' experience in Information Technology.
• Minimum 3 years' experience in OSS/BSS Support.
• Prior experience working with managed services.
• Ability to enforce and maintain high standards, even under pressure.
• Demonstratable problem-solving skills.
• Strong listening and multi-tasking skills.
• Ability to resolve conflict.
• Proven ability to contribute as part of a diverse cross-functional team across multiple time zones and high-pressure situations with and without formal management authority.
• Providing ongoing support for the OSS/BSS solution and ensuring that any issues or problems are addressed in a timely manner. This team operates 24/7/365.
• Continuously reviewing and improving the OSS/BSS solution to ensure that it remains fit for purpose and meets the changing needs of the business.
• Self-motivated, ability to multitask, presentation and planning skills, reliable to deliver on time, quick-thinker, able to work in a fast-paced work environment.
• Exposure and familiarity with Cloud Computing platforms (AWS, GCP, Azure)
• Experience with IT Service Management Platforms/Ticketing Systems (Service Now, Helix)
• Experience with BI/Data Visualization Platforms (Tableau, Power BI)
• Experience with Observability and Visualization Tools (Grafana)
• Understanding of systems (Unix, Solaris, Windows, AIX, Oracle RAC, GCP).
• Proficient with JavaScript, SQL, Python & Shell Scripting, Restful/Open API, Apache Tomcat, Tibco, GCP.
• Working knowledge of Event Streaming platforms; Apache Kafka is a plus.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $92,534.00 - $152,021.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty