Sr Administrator, Market Development (IKC)

Posting Date

The Market Development Administrator markets the IKC program to new clients as well as provides account management for existing clients. The position markets the program to physicians, other providers, and Health Plans and presents educational materials to support the program. In addition, the role monitors program performance, maintaining ongoing communication of performance as appropriate.

Essential Responsibilities:

Provider Relationship Management

• Maintains all relationships with providers including issues regarding payments, operation concerns and clinical outcomes
• Identifies and monitors provider clinical issues and concerns, recommends solutions, and works with team to resolve issues.

Provider Marketing

• Markets the IKC program to region nephrologists and primary care physicians; creates and makes presentations as necessary
• Develops marketing and educational materials to support the IKC program
• Manages provider sections of IKC website
• Conducts onsite provider education forums, orientations, and provider servicing visits to ensure providers know and understand IKC benefits
• Organizes events as necessary within region for providers
• Develops a marketing plan for dialysis centers executing and operationalizing that strategy, prioritizing activities, and coordinating with our health plan partners to grow membership

Payment/Claims

• Partners with MediCal to ensure payment of cost-sharing for dual-eligible patients
• Responds to provider concerns about payment and billing, and works with different health plan partners to resolve these concerns

Clinical/Performance Monitoring

• Administers contracts with providers, including tracking of quality goals
• Works with Analytics and IT to create reporting on pay-for-performance and targets; reviews progress with physicians monthly
• Provides updates to physicians and dialysis facilities on the aggregate clinical and enrollment performance of IKC to maintain their engagement with the program
• Works with nephrologists to develop new communications strategies and clinical initiatives to drive improved patient outcomes
• Other duties and responsibilities as assigned
• Local travel required: up to 75% - 4 days a week

Minimum Qualifications:

• Bachelor's degree
• General knowledge of medical claims
• Experience with client relations, physician relations, and/or marketing
• Healthcare experience required; previous experience with a Health Plan preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.