Processes and posts customer payments, including ACH, wires, and lockbox transactions. Reconciles discrepancies, manages adjustments, write-offs, refunds, and bank account research. Maintains financial controls, monitors inquiries, supports process improvements and automation, trains AR specialists, and partners with quality assurance on documentation. Works Monday through Friday from 10:00 a.m. to 7:00 p.m. ET.
About the Team/Role
A Senior Accounts Receivable Specialist is responsible for verifying and posting routine and complex payments received from customers in an accurate and timely manner. This involves working with a variety of financial institutions and posting systems. They may process adjustments, refunds, or perform account reconciliations.
Must be able to work the following shift: Monday-Friday: 10:00am - 7:00pm ET
How you'll make an impact
- Ensures that payments received from customers are applied accurately and promptly to accounts, based on SLOs.
- Processes and records all payment types, including ACH, wires, and lockbox activity.
- Reconciles payment discrepancies by working closely with Receivables, Customer Service, and other internal stakeholders to ensure that issues with customer postings or misapplied payments are resolved promptly with no customer disruption.
- Responsible for processing adjustments, write-offs, and refunds.
- Performs research on various accounting processes, including reconciling discrepancies in bank accounts against system data.
- Supports the Team Leader with creating, maintaining, and executing processes and procedures that incorporate controls to mitigate financial risk while emphasizing efficiency, timeliness, and accuracy of transactions.
- Monitors shared inboxes to research inquiries and communicate findings to internal teams, ensuring all correspondence meets established turnaround times.
- Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.
Additional Responsibilities:
- Participates in ad hoc projects to assist the Team Leader and other internal stakeholders.
- Responsible for training other AR Specialists.
- Maintains advanced knowledge of systems and processes across multiple lines of business.
- Partners with Quality Assurance to maintain robust, efficient process documentation.
These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.
Experience you'll bring
Minimum Required Qualifications for Consideration
- Must be able to work the following shift: Monday-Friday: 10:00am - 7:00pm ET
- Bachelor’s degree or a minimum of 3 years of related work experience.
- Robust accounting, analytical, and problem-solving skills.
- Advanced knowledge of PC based application software with an emphasis on Google Sheets.
- Drives process improvements and innovation, demonstrates in-depth knowledge of industry trends, and actively mentors others while pursuing advanced expertise.
- Excellent time management, prioritization, goal setting, planning and work scheduling skills, and demonstrated project management capabilities and the ability to drive work to completion on schedule.
- Advanced attention to detail.
- Must successfully pass a background investigation.
Preferred Qualifications
- Motivated self-starter who possesses effective written and verbal communication skills.
- Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.
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