Sr. Account Manager

Who We Are: 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

The Sr. Account Manager will play a pivotal role in building and maintaining strong relationships with our clients. This individual will serve as a trusted partner, ensuring exceptional service delivery and acting as the primary liaison between clients and internal teams. The Sr. Account Manager will focus on driving client satisfaction, identifying growth opportunities, and ensuring the successful execution of client strategies, contributing to Synapse’s reputation as a leader in the DME industry. We are seeking a highly motivated and professional candidate with strong communication skills to join our team. The ideal candidate will possess the ability to clearly and effectively convey information, both verbally and in writing, across various audiences and platforms. This role requires a detailed-oriented individual, with the ability to problem solve, identify cost trends and translate into actionable insights for key clientele.  

What You Will Do: 

• Collaborate with the Sales team to develop and present comprehensive client proposals, including pricing schedules and strategic implementation timelines, ensuring alignment with client goals.
• Oversee and support implementation plans in partnership with the implementation team, ensuring seamless onboarding, systems training, and department alignment for optimal client experience.
• Work closely with the Network Management team to assess service performance, identify opportunities for improvement, and recommend additional Synapse Health services to enhance client offerings.
• Act as the primary strategic point of contact for all Synapse Health accounts, resolving escalated client concerns, addressing billing inquiries, and ensuring high levels of client satisfaction while coordinating with cross-functional teams on account updates.
• Oversee the maintenance of client documentation, including contracts, account records, and pricing schedules, ensuring accuracy and organization for ongoing retention purposes.
• Conduct in-depth monthly account reviews from operational and financial perspectives to identify trends and opportunities for growth. Leverage insights to propose and implement expanded product offerings for accounts.
• Lead semi-annual strategic account reviews with clients to ensure alignment with their evolving needs, address feedback, and identify opportunities for mutual success.
• Mentor and guide junior account management team members, sharing best practices and providing training on client relationship management to elevate team performance.
• Take ownership of high-level client initiatives and projects, contributing to the long-term growth and success of Synapse Health’s client portfolio.
• Must be comfortable creating and presenting material to audiences virtually (and occasionally live)
• Perform additional duties as assigned.

What You Have:  

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:

• Bachelor’s degree in business, healthcare administration, or a related field preferred.
• 5-7 years of experience in the healthcare industry, with a focus on inside sales, account management, or lead generation.
• Experience working with Hospice / Home Health is highly preferred, but not required.
• Background in hospice is highly preferred and healthcare experience is essential.
• Proficiency in MS Office Suite and the ability to quickly learn and navigate department-specific software systems.
• Experience with utilization management principles, identifying and recommending cost-management strategies.
• Ability to anticipate potential obstacles and recommend proactive solutions.
• Exceptional organizational skills with a proven ability to manage multiple priorities effectively.
• Strong verbal and written communication skills, with the ability to present ideas clearly and professionally to internal and external stakeholders.
• Advanced analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• High attention to detail and accuracy, ensuring all tasks are completed to the highest standard.

What Sets You Apart: 

• Communication: Demonstrate knowledge to reply and receive information to and from others.
• Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Initiative: Acting on one’s own initiative; making the most of opportunities and undertaking something even if it entails risk.
• Interpersonal: Demonstrates effective interactions with individuals.
• Result Oriented: Demonstrates knowledge in setting and achieving challenging goals.

What Sets Us Apart:  

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.