The role involves solving complex problems in Splunk, onboarding logs, mentoring support teams, and managing user interactions.
Position Overview:
- Senior engineer with 5-8 years of Splunk experience
- Extremely comfortable solving complex problems
- Can onboard logs effortlessly
- Deep understanding of the Splunk product and user problems
- Strong Linux knowledge is essential
Key Responsibilities:
- Solve advanced problems that L1 and L2 support couldn't resolve
- Interact with users and serve as a liaison between senior engineers
- Ensure tickets are solved
- Be a self-starter and take extreme ownership of tickets
- Reduce ticket counts for L1 and L2 teams
- Provide mentorship to L1 and L2 support teams
Required Skills and Qualifications:
- 5-8 years using Splunk as an administrator
- Strong hands-on Splunk experience
- Excellent SPL skills
- Strong Linux admin experience
- Good understanding of networking technologies
- Decent experience with security
- Strong data analysis and problem-solving skills
- Self-starter mentality
- Excellent communication skills
- Fluent in English
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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