Specialist, Plan Implementation

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide is seeking a dedicated and experienced Plan Implementation Specialist to join our Implementation and Business Review team. In this role, you will oversee and manage the implementation and conversion of Bundled New Business/Conversion Plans, ensuring a seamless transition for our clients.

This role will not oversee and manage the implementation/conversion/ of all TPA and PPA New Business/Conversion Plans.

Job Description Summary

Our work helps people retire more successfully, with products and services that support financial well-being of retirement plans and their participants. With strong teamwork and an outstanding culture, we combine technical expertise with relationship management to create better futures for these plans. If you are ready to put your knowledge of financial products and services to use, can anticipate and solve challenges and provide outstanding customer service, we want to know more about you!
As a Specialist, you'll be in a forward-facing role that oversees the end-to-end transition and onboarding process for new plan sponsor clients within Retirement Plans.

Job Description

Key Responsibilities:

• Oversees and manages the implementation/conversion/ of all TPA and PPA New Business/Conversion Plans. May be involved in implementation/conversion of basic bundled plans.

• Coordinates the New Business/Conversion process with Internal New Business/Conversion teams, Sales and Administrators to ensure a successful conversion to Nationwide.

• Interacts with advisory, plan sponsors, administrators, prior record keepers and funding providers to coordinate all activities within the New Business/Conversion experience.

• Helps drive retention initiatives at Nationwide through interactions and consultations with Private Sector retention team. Collaborates with Retention Team and manages product conversion activity generated by that group (Conversion team).

• Functions as a subject matter resource for all Nationwide products, processes, answers complex questions from all input channels.

• Resolves complicated and escalated service and sales issues for internal and external partners.

May perform other responsibilities as assigned.

Reporting Relationship: Reports to manager and does not have direct reports. 

Typical Skills and Experiences:

Education: Bachelor's degree preferred with a concentration in business, marketing, finance or related field or equivalent related work experience. Participation in professional development programs such as ASPPA, CEBS or NIPA is desirable.

License/Certification/Designation: Series 6 - Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.

Experience: Typically, 3 to 5 years in pension design, administration, record keeping or related financial services experience.

Knowledge, Abilities and Skills: Basic knowledge of retirement plan funding platforms and ERISA retirement plan fundamentals and concepts or advanced knowledge of retirement plan funding platforms or ERISA retirement plan fundamentals. Basic knowledge of industry competitor practices in the areas of plan transition, conversation process, and conversation reporting. Thorough understanding with Nationwide private sector retirement plan platform, products, capabilities, processes, and policies within specific assigned service model(s). Strong client relationship management skills, excellent written and verbal communication skills, ability to effectively communicate technical and complex information into easily understood terms. Strong interpersonal skills. Ability to interact effectively with company owners, advisory, and Nationwide executives. Project coordination skills, research and problem-solving skills, manage multiple tasks simultaneously. Skills required to review, research, and recommend solutions to issues encountered within the end-to-end New Business/Conversion experience. Ability to identify potential escalated issues and enlists management support as appropriate.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt).

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 05/30/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Specialist, Plan Implementation : $63,000.00-$129,000.00

The expected starting salary range for Specialist, Plan Implementation : $70,000.00 - $104,000.00