Specialist, Clients and Markets

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

Location: Flexible. This role can be based near any Ryan office in the United States with a hybrid schedule of 2-3 days in office a week.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Create a positive team member experience.

Client:

• Understands service line offerings with sufficient depth to be able to discuss service line offerings with prospects.
• Identifies, researches, and pursues prospects to generate new business for the Firm.
• Identifies and pursues additional business with existing clients not currently engaged for Property Tax services.
• Cold calls and maintains contact with prospects and clients through telephone and e-mail.
• Attends internal client and prospect meetings with Principals as needed.

Value:

• Sets qualified business development appointments.
• Compile information needed for client and prospect meetings.
• Utilizes all available resources and data bases to research opportunities for prospects and clients and provide information for client pitches, meetings, proposals, and competitor analyses.
• Compiles meeting notes, ensuring all commitments made, action items, and key points, are accurately and completely captured.
• Follows up on all matters requiring attention, utilizing resources from across the organization to deliver desired outcomes.
• Seeks and maintains awareness of client and prospect priorities of highest importance to the Client Service Principals and ensures they are given appropriate attention.
• Coordinates with the Principal regarding their targets and develops/recommends customer-specific solutions for needs identified by the Client Service Principals.
• Provides support in negotiations, contract development, and due diligence.
• Researches, identifies, qualifies, and targets potential clients, and develops access strategy to initiate contacts.
• Maintains market awareness of industry and clients, as well as benchmarking and competitive information inclusive of tax/geography/industry-specific issues.
• Maintains familiarity with Ryan organizational structure, practice and support areas, and related personnel. Develops solid working relationships with key groups and staff.
• Escalates client and prospect-related issues to the Principal, when necessary.
• Maintains connectivity to e-mail and voice mail on-going to monitor issues that require immediate attention.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s or advanced degree in business, accounting, finance, sales, marketing, or communication preferred.
• Two or more years solution-based selling, business development support, and/or client service experience.
• Must have basic skills in Microsoft® Excel and Access, intermediate skills in Microsoft® Outlook, and advanced skills in Microsoft® Word, CRM (or similar client relationship management or sales management tool), and Internet navigation and research.
• Experience leveraging social media sites.
• Valid driver’s license
• Occasional non-standard working hours and overtime
• Experience with confidential and proprietary information

Computer Skills:

• To perform this job successfully, an individual must have intermediate skills in Microsoft® Word, Access, Excel, Outlook, Salesforce CRM, and Internet navigation and research.

Certificates and Licenses:

• Valid driver’s license required. 

Supervisory Responsibilities:

• This position requires no supervisory responsibilities.

Work Environment:

• Standard indoor working environment.

• Occasional long periods of sitting while working at computer.
• Position requires regular interaction with employees at all levels of the Firm; interface with clients and external vendors as necessary.
• Independent travel requirement: 0 to 10%.
• 40+ hour standard workweek requirement.

Equal Opportunity Employer: disability/veteran