Special Testing Services Coordinator

Special Testing Services Coordinator - West Hills, CA, Monday to Friday, 8:00 AM to 5:00 PM 

Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources.  Handles all payer, physician and patient contact received by telephone and in writing.  Troubleshoots both complex medical/technical compliance and routine requests.  Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third-party partners as needed. 

Pay range: $27.14 - $40.78 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Handles all client inquiries regarding preauthorization, informed consent requirements, and other documentation needs from a variety of insurance plans, payers, and other governing sources. 
• Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements. 
• Documents reporting or call history in the patient file and maintains appropriate records. 
• Uses established protocols for reporting client concerns. 
• May provide technical training to new hires and coach less experienced staff. 
• Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement. 
• May assist the Manager in the delegation of work. 
• Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls. 
• Other duties as required. 

Required Work Experience: 

• Demonstrated experience utilizing strong independent problem-solving skills. 

Preferred Work Experience: 

• Medical Billing experience. 

Knowledge: 

• Requires knowledge of the billing and laboratory testing operations. 
• Strong understanding of medical terminology required.    

Skills:  

• Must have strong communication skills. 
• Proficiency with Microsoft Office products required (Excel, Word, PowerPoint, etc.) 
• Ability to handle complex processes 
• Must exhibit comfortable interaction with technical staff, including laboratory managers, Medical leaders, and other technical personnel. 

Education

• Bachelor’s Degree BS degree required. In lieu of a degree, 10yrs+ technical or customer service experience required. (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.