Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Function as primary client liaison and lead for assigned programs. Manage meetings and events from sourcing to planning, delivery of objectives and execution of logistics, while effectively working with clients. Responsible for coordination of program planning from venue sourcing to to final billing. Work closely with client contact to understand and meet program objectives/outcomes.
What You'll Do:
- Manage end-to-end program delivery by building project timelines and workflows with clients and suppliers to ensure timely, accurate execution
- Use the program management system to oversee all phases from venue sourcing through onsite execution and final reconciliation
- Source, negotiate, and manage contracts with hotels/venues (via CVENT), destination management companies, air providers, and other third-party suppliers; monitor attrition, cancellation terms, and service fulfillment
- Coordinate with IT on web-related needs and collaborate with the creative team to develop program materials
- Organize and, when needed, attend site inspections
- Consolidate program details into a comprehensive itinerary and working agenda outlining all requirements and logistics
- Partner with internal teams to manage registration and air travel, lead status updates, and maintain communication throughout the program lifecycle
- Support events of varying complexity, including large-scale, confidential, and international programs
- Source and contract additional third-party suppliers as required
- Conduct post-program debriefs with clients when applicable
- Maintain proactive, clear communication with clients and interested parties to align on expectations and ensure satisfaction
- Collaborate with internal teams and external partners to deliver program objectives
- Lead regular status meetings from planning through execution, ensuring milestones are met
- Manage VIP and executive-level projects as needed, including overseeing specialized logistics and incentives
- Build and maintain strong relationships across client and supplier organizations
- Continuously review processes and recommend improvements
- Develop and maintain accurate program budgets and forecasts, updating systems as needed
- Review and validate financials, partner with accounting on final billing, and ensure accuracy prior to client invoicing
- Maintain complete and accurate records, system entries, and documentation in accordance with company and client policies
What We’re Looking For
- Passionate about meetings management and client management experience
- Strong prioritization skills
- Excellent written and verbal communication skills
- Flexibility to travel internationally and domestically up to 25%-30% of the time
- Comprehensive Cvent experience
- CMP +
- West Coast Location - required
Location
California, United States
The US national base salary range for this position is from
$55 300,00 - $102 700,00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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