Solutions Engineer

OP Labs is the team building the technology behind Optimism, the leading blockchain infrastructure provider powering 65% of all Layer 2 transactions. Our open-source OP Stack enables developers and enterprises to launch scalable, secure, and customizable onchain networks with ease. Backed by a16z, Paradigm, and others, OP Labs has raised over $175M to drive the next generation of onchain innovation.

What are the role responsibilities?

• Partner integration & upgrade stewardship

  • Own technical coordination for chain integrations, upgrades, and migrations across partner chains

  • Define and guide partners through upgrade and integration readiness paths

  • Coordinate timelines, dependencies, and expectations across internal teams and external partners

• Partner-facing technical support & triage

  • Serve as the primary technical point of contact for OP Stack partners post-launch

  • Provide high-signal guidance on OP Stack architecture, configuration, and operational excellence

  • Triage partner issues and route them to the appropriate internal engineering stakeholders

• Cross-functional facilitation

  • Act as connective tissue between engineering, product, governance, partnerships, and growth teams

  • Translate complex technical changes into partner-ready guidance and communication

  • Represent partner constraints and operational realities during planning, releases, and upgrades

  • Drive clarity and accountability when ownership spans multiple teams

• Documentation, enablement & ecosystem signal

  • Produce partner-ready technical documentation, guides, and templates

  • Create and maintain upgrade playbooks, SOPs, and readiness checklists

  • Improve consistency, discoverability, and reuse of partner knowledge

  • Route structured feedback on adoption blockers and ecosystem risk to product and engineering

What skills do you bring?

• Technical Skills

  • Past programming or engineering experience

  • Strong technical foundation in blockchains and experience with Solidity

  • Experience guiding partners through integrations, upgrades, and operational changes in production environments

  • Ability to provide high-signal guidance on system architecture, configuration, and operational best practices

• Partner Support

  • Experience supporting customers or partners in a post-sales technical role (e.g. Solutions Engineering, Solutions Architecture, Technical Account Management, Integration Engineering, or similar)

  • Comfortable serving as the primary technical point of contact for external partners

  • Strong judgement in technical triage, prioritization, and escalation

• Communication & Collaboration

  • Ability to translate complex technical concepts into clear, partner-ready guidance

  • Strong written communication skills, with experience producing technical documentation, playbooks, or runbooks

  • Proven ability to coordinate across multiple internal teams and external stakeholders without direct authority

  • Ability to represent partner constraints and operational realities in internal planning and execution

What will you like about us?

• We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match.

• We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.

• Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.

• We’re fully remote, deeply engaged, highly skilled, and like to have fun.

• We think long-term. Our founders have been scaling Ethereum since 2015.

• Learn more about our interviewing here!

We are aware of fraudulent individuals falsely claiming to represent OP Labs in recruitment activities.
Please note:

• All official communication will come from an @oplabs.co email address, or from a verified Linked profile.

• We will never ask for payment, banking information, or personal identification details at any stage of our hiring process.

• All current openings are listed exclusively on our official careers page and linked from our verified social profiles.

• If you’re ever unsure about a communication that claims to be from OP Labs, please contact us directly at [email protected] to verify authenticity.

Your safety and trust are very important to us. Thank you for helping us prevent fraud.