Solutions Engineer (Integrations)

Remote – North America or LATAM | Full-Time | Canals AI

Canals is a bootstrapped, profitable startup transforming wholesale distribution (a trillion-dollar industry) with AI. Our platform integrates seamlessly with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.
We’re a 55-person, fully remote team operating at millions in ARR and growing rapidly — all without outside funding.

We’re hiring a Solutions Engineer, helping distributors implement, integrate, and scale successfully on Canals. You’ll play a key role in onboarding new customers, ensuring their systems connect smoothly with our platform, and serving as a technical partner to Customer Success Managers post-launch.

This is a highly cross-functional role — part technical problem-solver, part educator, part process builder. You’ll work directly with customers to translate business needs into configuration and integration solutions, while also serving as a go-to product expert for our internal teams.

If you love APIs, databases, and the challenge of helping non-technical users unlock powerful tools, this role is for you.

• Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly.

• Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non-technical stakeholders.

• Investigate and resolve integration and data issues using APIs, SQL, and platform logs.

• Collaborate closely with Engineering to debug, escalate, and document technical issues.

• Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations.

• Provide light support coverage via email or chat for technical troubleshooting.

• Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements.

• Strong understanding of APIs and how they work.

• Comfortable with SQL and basic database configurations.

• Excellent communication skills and ability to explain technical concepts to non-technical users.

• Experience in a customer-facing technical or implementation role.

• Highly organized and collaborative; thrives in a cross-functional environment.

• You’ve worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them.

• You have experience supporting enterprise customers with complex technical environments and multiple stakeholders.

• You’ve worked directly with APIs (testing endpoints, building integrations, or connecting systems).

• You have project management experience — managing timelines and deliverables across multiple customers.

• You’ve worked in early-stage startups and helped define technical processes from scratch.

• You have experience supporting non-technical customers in complex operational industries (e.g., distribution, logistics, manufacturing).

• Bootstrapped & profitable: Stability and autonomy — no fundraising distractions or shifting investor goals.

• High impact: You’ll directly shape how distributors implement and scale AI across their operations.

• Collaborative culture: Work with engineers, CSMs, and product leaders solving real industry problems.

• Remote-first flexibility: Work anywhere in North or South America.

• Product-market fit: Customers love what we’ve built — and growth is accelerating.

• Tight-knit, low-ego team: Join a group of builders passionate about excellence.