Solutions Engineer - Concord, CA

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.
SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.
Wireless Solutions Engineers (Wireless SE) also:
*Understand and present T-Mobile wireless network and related key technologies
*Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices
*Maintain expert-level knowledge of wireless-related Value-Added Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as needed
*Assist with post-sale support/escalations as needed
*High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies

Job Responsibilities:

• Aligns to support an SMB sales team in-market.
• Participate in customer meetings, primarily face to face.
• Facilitate coverage analysis and review with customers.
• Discuss and assist with processing In-Building coverage requests.
• Uncover opportunities and recommend solutions
• Understanding nuances and drivers
• Design and architect services and solutions
• Close technical hurdles
• Prepare and present technical customer presentations
• Present product roadmaps
• Present network build-out plans.
• Demonstrate wireless devices and solutions to customers.
• Provide RFP technical input
• Strategize with Sales team to improve Regional/National sales
• Participate in account reviews with customers
• Own customer technical relationships
• Supports customer pilots.
• Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
• Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)
• Maintaining technical knowledge by attend training in assigned areas
• Maintaining adequate level of industry expertise
• Pursue industry certification appropriate to role
• T-Mobile wireless network and related key technologies
• Wireless handsets, mobile hotspots, tablets, and key wireless devices
• Wireless-related Value-Added Solutions
• High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.
• Ensure a positive customer experience
• Assist w/ high-level support and troubleshooting
• Open tickets and engage appropriate support resources
• Train Sales on technical topics, product updates, Tech Talks
• Customer Trainings
• Product/Network/Marketing road-show webinars
• Provides Training and Mentoring to Associate SEs as required.

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred. (Required)

Work Experience:

• 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Required)
• Experience supporting SMB & Mid-Market Accounts. (Preferred)

Knowledge, Skills and Abilities:

• Technical Leadership (Required)
• Project Management (Preferred)
• Communication Excellent oral and written communications; strong interpersonal skills. (Required)
• Sales Experience with Sales Methodologies. (Preferred)
• Applications Proficiency with business application software. (Required)
• Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
• Technical Presentations Ability to create and deliver technical presentations. (Required)
• Subject Matter Expertise in at least one area of focus (5G Networks, SDWAN/Edge, Security, Mobile Internet/Routers, etc.) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $112,500 - $202,900, inclusive of target incentives

Base Pay Range: $78,750 - $142,030

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ308335¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.